we’ve got an infected laptop – anyone else had experience of removing this trojan?

What security software have you got on there and have you got another pc/pendrive?

Try this website. Bleeping Computer

Some excellent advice and links

Was about to suggest downloading combofix from bleepingcomputer and run it from safe mode, follow up with mbam. You may be able to download it from safe mode but possible you may get redirected to a dodgy site hence asking about the other computer and pen drive.

cheers WD – on that already; thanks.

Schrick – we had avast on it. It’s a phishing scam that my gf has fallen victim to.

Do you know when? Might be easiest just to roll back to a system restore point if it’s recent.

Malwarebytes is the way although you need to rename it otherwise it won’t run, give me a few minutes and I will find the instructions

the site has been down, but this will sort your problem out, you want post number 3

Trojan remover

Goes by different names, but its just after your money, infected my daughter’s laptop and got shot of it with Malwarebytes

managed to run a system restore using my log in, and touch wood its ok now.

thanks all

I’d still run Malwarebytes anyway. Also, change passwords on any sites you’ve used post-infection.

Do -not- run combofix under your own steam, it’s not that sort of tool.

will do. cheers cougar.