Been thinking something for a while and wondered what everyone else thinks?
Looking at forums like this, and customer service emails we see at work, it's striking how disproportionately emotional people get nowadays. Customer service emails are full of emotionally loaded rants, people go mad that a retailer has "ignored" their email (can they prove it has been ignored or just not reached yet), forums have people b*tching about a brand or product just because they had a problem and are the inevitable statistic that will have a problem.
I saw someone email my work a few weeks threatening to go on an online campaign to try and damage our brand because he didn't get his own way, and we saw that hilarious thread about a bike shop's delivery getting delayed due to Royal Mail not picking up in the snow.
Has our increasingly solitary lifestyle with less and less proper contact made us emotionally unstable? Or is the fact we don't have to look someone in the eye (within punching distance) mean we have lost our inhibitions and sense of courtesy?
I'm interested to hear people's thoughts.......