No idea how to play this one - we have just taken delivery of a new washer/dryer from Dixons Online. We bought it from them based on the description given and price - they sold it as having the following functions:
LED display
30 minute quick wash
Delay timer
I got it plumbed in yesterday whilst my wife was at work but when she got home she noticed it had none of them (most importantly the delay timer as it is something we use daily).
I called the manufacturer and they confirmed it didn't have one so I called Dixons. Unfortunately the call had to be cut short as my sick daughter was throwing up, but as we had left it, they were offering either a refund or 10% off the alternative washing machine of our choice. The problem is that the only alternative worth considering (based on their own reviews online) is £280 more than we paid for ours (£380). Now the £380 was a special offer (it is normally £530) so we assumed we were buying a pretty well-featured unit at a special discount price.
I feel really aggrieved as the product was massively mis-represented but think their offer of 10% off a full price alternative is a bit rubbish.
Of course I could tell them to come and collect it and go hunting around to find a suitable alternative elsewhere (at a better price) but that would potentially leave us without a machine during the cross-over time.
So basically I have no idea how to play this and would welcome suggestions as well as any legal rights that I may have that you think I should know about.
My really shit week is going from shit to shittier.
