I have NEVER been so **** angrey with customer service in my Life than today. My poxy **** apple **** iPhone 4S, all of 1 year, 2 weeks old (thats right kids – out of warranty by two whole weeks) has broken. Thew power/sleep button is physically stuck – I’mve not dropped it, not been flushing it down the toilet. not fed it to my dog. It just BROKE.
I went in to the **** apple store last week to speak to one of their blue t-shirted **** and he looked, said – “ah yes – it’s out of warranty, you’ll need to come back to speak to a **** genius” So i make an appointment to come back today to speak to one of their **** apple **** geniuses and what does the smug, halfwit **** **** tell me. “Sorry it’s out of warranty – there’ll be a charge to fix it of 140 **** pounds”
HOW MUCH? THAT@S LIKE ASKING ME TO BUY THE **** IPHONE AGAIN. ****!¬!
After severalspeechless attempts at comprehending how a company that reckons it’s all about the USER EXPERIENCE can treat it’s users with suchg utter **** comptempt I had to walk about. I mean – ONE HUNDRED AND FORTY **** POUNDS – has their **** apple money p[rinting maching run out of ink of or something? Why the **** couldn’t the first blue tishirted **** have told me that? Why did i have to go back again to speak to a different blue t-shirted ****. Had the first blue t-shirted **** not been on the special ‘How to be smug and patronising to customers’ training course? **** Apple. ****.
NB: Yes it’s out of warranty, yes i knew that if it broke after the 1st year i’d be the one to pay for it to be fixed, yes it’s all my own fault, yes **** Apple are evil and you’ve all been saying so for ages. None of those things remove the need for me to vent my rage… And I feel a lot better now. Thanks.