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Is any repair really worth £140?
I'd say yes, if the only other course of action is to buy a brand new phone at ~£600.
The OPs fault doesn't sound serious enough to warrant it - but it'd be the same price if he'd smashed the screen or put it through the washing machine on spin cycle.
I was happy to get a new phone for just £140 after mine took an unexpected dive into a pint glass.
Should've got a htc/Samsung
Yeah then he could have taken it to the HTC/Samsung shop where experts would look at it for free and offered him a heavily discounted handset...
...oh no wait.. I'm thinking of Apple. 😀
Can't you use the 4 or 5 fingers coming together on the screen move on the iphone like you can on the ipad? The saves using the home button. It's going to wear out eventually if you use it. I always thought it was a daft Idea having it there in the first place as its not needed anyway on an ipad.
He's not broken the home button. It's the lock/sleep button
Ahhh my bad sorry.
Its the law.
[url] http://www.wak-tt.com/tt/2yearwarranty1.htm [/url]
I can't link to the title below as the link stops when it hits the squiggly symbol for and. But hit up this.
[i]DIRECTIVE 1999/44/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
of 25 May 1999[/i]
Basically, with the odd exception. ALL electronic good sold in the EU now have to come with a 2 year warranty.
Does this cover mobile phones ?. Not sure.
Don't waste your money. A replacement back is less than a tenner and takes roughly 2 minutes to fit, 1:30 of which is looking for your screwdriver.
Undo screws, slide off back, slide new back on, tighten screws. Done.
Intersting, thanks. Might have a look at that later...
So its £140 for a new phone (albeit a refurb).
I'm not completely convinced they're actually refurbs - the ones i've seen are indistinguishable from new. When I smashed mine the replacement was immaculate - not a mark on it anywhere, no sign of any dust around the ports.
More to the point a refurbished iPhone 4S sells for £350+ on eBay. Depending on the length of your contract it might be worth taking the refurb, selling it on eBay and talking to your operator about a new phone.
Given it's not broken the repair bloke in your local phone shops your best bet.
Seriously? No-one's graded the rant yet in 2 pages?!
8/10 for me, a few more CAPS and mis-types and it would grade higher...
🙂
Oh.......must read all of thread in future..... Still at least my scoring is in line with others!
Sorry.....
8/10 for me
not enough typos
but still a good effort
ime apple are great within the 1 yr warranty period but crap after it
i think its all part of their business model - to encourage you to 'upgrade' after a year anyway!
Not a fan of apple customer service at all but all the phones I've had on 2 yr contracts were covered for 2 years by the contract provider. Has the OP tried them?
Go here: https://expresslane.apple.com/GetproductgroupList.action?locale=en_GB
select the appropriate options, If you select the product then "issue not listed" you get the option to write them an email (web form) and then explain the situation and that if you google "lock/sleep button broken iphone" it returns "About 8,050,000 results", to the point that apple have authorised an App as a work around to a KNOWN FAULT.
Request a replacement, foc.
thats what I'd try....
if you google "lock/sleep button broken iphone" it returns "About 8,050,000 results"
To be fair if you google "monkey banana iphone" you get 4,000,000 hits. 😀
http://www.apple.com/uk/legal/statutory-warranty/
Thats their new policty You have to take it back to wherever it was purchased. If it was from apple then them obviously with a copy of that. If not from the supplier.
My wife had the same problem and got it fixed at a privateer phone shop for £15.
and she didnt need a swear filter.
Not a fan of apple customer service at all but all the phones I've had on 2 yr contracts were covered for 2 years by the contract provider. Has the OP tried them?
i would imagine only if you paid about £15/month [s]extortion[/s] insurance charges...
Hey Stelios
If you strike lucky and they give you a new replacement, I'd like to offer you £85 for it.
Can't say fairer than as they only cost circa £150 new, it seems.
A good opportunity for you to bat for another team, phone-wise.
Only if it's unlocked though. I could possibly stretch to £90. Assuming it's 64 gigs.
Cheers
Well - the nice man on the phone at Apple sorted me out - a quick reference to SOGA and the EU Directive and he was helping to "restore my faith in Apple" with a one-off gesture to fix the phone for free. In fairness he was genuinely helpful, unlike the smug teenage blue t-shirted "Genius" who told me to sod off...
Hey Poodium - You can have the one they're sending me for £85 (as you say fair's fair - it was only £150 new) provided you also sign up to what I did back when I paid £150 for it - a 2 year contract at c. £30/month. Can't say fairer than that... Cheers.
I like Apple customer service, they dont charge me when my KIDS DO SILLY THINGS WITH MY IPHONE Grrrrrrrr
😉
😯 I admire your restraint! That would upset me somewhat!
a quick reference to SOGA and the EU Directive and he was helping to "restore my faith in Apple" with a one-off gesture to fix the phone for free.
I suspect it was. They make it pretty clear how they expect to apply the law, as [b]wysiwig[/b] kindly pointed out.
I forgot to add - thanks for all the advice from everyone on here - I was ready to start levering the back off the thing to (try to) fix it myself...
Also - the scores on my rant made my day - I'm not sure I'll ever get the level of incoherence needed for a 10/10 - but next time I'll certainly give it a go...
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