Absolute utter pants for me. I hate them with a vengeance.
Went to buy a new trek fuel ex9/2010. they were the only ones around with stock. Phoned up and was answered by someone who must have gone off to bake a cake while he looked up the bike on his computer. In the end I tapped into the Evans website and told him the part number.
Went to test it:
“Come in early on Saturday as we’ll have customers.” Yes, me! The bike cost me two and a half grand, isn’t that good enough for me to be considered a customer?
I walk in and get insulted as I walk in. “What the **** are you doing here?” I look around to see if there was anyone behind me. Nope. “Oh, aren’t you the local Trek dealer man?” “No, I’m a customer.” “Oh.”
It got a little better but they did their utmost to part me from my cash as quickly as possible with as little help as possible.
Am now looking for a road bike but I will never shop there ever again. I’ll pay a little more and go to the LBS for that. Even if they were next door with naked dancing people showing off the bikes I wouldn’t. (But I may look through the window though…. 😆 )