Just keep in touch with them to check on progress etc. My gripes with them were sending a shock back to them for warranty work, but which also needed non-warranty work doing. When I called to ask where my shock was, they said I owed them money for parts used – ‘well, if you don’t tell me, how do I know to call and pay’!!! I wonder how long it would have sat there……..
Also I sent a shock back saying if a full service was required then CALL ME. Guess what, they tore the shock to bits so I had no choice but to pay them to service/rebuild it (despite them saying an inspection of the issue would not require this).
And no matter what the problem is, the cause is always ‘ingress of grit’…………..! Even in some cases where this clearly is NOT the case/cause!