Don’t hold you breath for a reply there sonny Jim, I’m still waiting for 3 refunds form Southern Trains dating back to Oct12. I held my breath for as long as i could but only managed 3mins tops.
1st on Southern is just a doiley resting on top of the dirty headrest, nothing more, no drinks, no biccies, naddda, now’t.
And thier Customer Service is staffed by overworked couldn’t give a toss types.
They once had a “meet the Managers” event on at London Bridge just before the Games last year, I went over to give them some stick but got embroiled in a scrumage to flatten the presentation decks and they ran oof into the ticket office.
Joke, and expensive joke thats what they are.