Really impressed! My wife bought me a timbuk2 bag for xmas and after riding with it once I spotted a hole in the top of it. Gutted, I contacted CTBM and he gave me 2 options either a partial refund or send it back, pay the postage and send me a new one.
All done without hesitation, this is the sort of service that the bike industry needs. Can't wait to commute with it tomorrow. I would highly recommend this little outfit; well done that man!