I quite liked my last car purchase. Female sales person, did run through figures on the Sales Managers’ computer first but it was all visible in the open plan area so easy to see it wasn’t just a delaying trick. Finance type people may know, is the software\finance website a licenced login so dealers only have a couple of copies? It must be a genuine thing as the Sales Manager was on holiday when I picked the car up and there was a sudden panic about checking some details were correct and only he could do it. I’d already committed by then so it wasn’t a tactic.
For the trade in they gave me a price, I was hoping for more but the gouges in the doors where bike forks had scraped, massive scrapes on the alloys and the bonnet mark where I had a lucky escape with Bambi running infront of me one morning kind of spoilt things. She did say that the car would just go to auction anyway and in my head I could see they’d make a profit but they weren’t screwing me over too much.
Tried selling me PCP on a new car rather than used and even when I said not interested it won’t work – do too many miles and chuck dirty mountain bikes in the boot for it to be cost effective, she went through the options with the Manager and he stuck his head out and told me I was right 🙂
I did get an exasperated look when the expensive polish was mentioned and I said I wasn’t willing to pay £250 for a £50 valet kit.
Came away with a car I was happy with at a price I was mostly OK with.
Dealers I’ve used for years though as they’re still an independent family business and have mechanics that do a good job.