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1. renton - Member

   This **** thing is driving me crazy.

   To get broadband in my house we have to go with BT so signed up about a week and a half ago and got sent a home hub 3.

   the thing connected up ok but the flaming internet connection drops out every 5 to 10 mins and its bloody annoying.

   anyway a couple of days into the contract and the first home hub packs up, phone bt and am on with their broadband technician who i can barely understand for 30 minutes when he decides that the home hub is broke so he send out a new one a few days later......

   connect that one up and its exactly the same dropping internet connection all the time and with a day and a half that home hub packed up too!!!!!!!!!!!!!

   so i spent another 30 mins on the phone to bt again, no sorry nothing, send me another home hub so thats the third one in under 2 weeks and ive only had it connected for an hour or so and its dropping internet connection about every 5 mins.

   effing rubbish

   anything i can do ??? cant put up with this for 12 months!!!

   Posted 4 months ago #
2. mulacs - Member

   Don't know if this is helpful, but we had massive problems when we switched to BT's 'Infinity' faster internet malarkins. Cutting out, service dropping off intermittently, random router reboots, the works.
   Boiled down to the phone lines being too old, they basically replaced all the wires from the pole outside to the hub inside, and repositioned the main phone socket. Works well now, getting 20mbit steady.
   Now, if they'd sort out the bloody throttling nonsense I'd be happy!

   Posted 4 months ago #
3. sm - Member

   I've had a lt of home hub issues and got most of it sorted using the forum moderators, better than the call centre.

   http://bt.custhelp.com/app/contact_email/c/4951

   Posted 4 months ago #
4. mav12 - Member

   Do you have any extensions if so try disconnectong them and plug the hub into the master socket are you using a micro filter how far from the exchange are you

   Posted 4 months ago #
5. Cougar - Member

   Plug into the master socket. Get an ADSLNation faceplate for it.

   Bear in mind that sometimes ADSL needs to train; it'll try different connection speeds until it stabilises. This is typically a couple of weeks.

   Posted 4 months ago #
6. Tijuana Taxi - Member

   Could be REIN issues

   Try tuning a radio to MW 612khz and if you hear a loud buzz it's probably REIN related

   Electric fences are bad news along with railway power cables, lots of domestic electrical items too

   Posted 4 months ago #
7. allthegear - Member

   Just buy a decent router and stop using the Home Hub.

   I just use my Apple Time Capsule as a router and have a Netgear DM111P ADSL 2+ MODEM.

   Works a treat and has been absolutely rock solid from day 1.

   Rachel

   Posted 4 months ago #
8. matt_outandabout - Member

   We went through three home hubs, line checks, we were accused of having crappy computers or virus etc. Kept dropping line every 5 mins or so, slow, refused correct passworded connections etc
   Funnily enough, I plugged in an old router from brother in law and it now never drops, works first time etc.
   Get another router.

   Posted 4 months ago #
9. rewski - Member

   
   

   Posted 4 months ago #

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