Ordered the cheapo XT brakes over a year ago, from the German site.

Had some issue with them (OK- calliper leaked on the front, lever broke on the rear a few months later!!)

Sent them to Fin, the UK face of Rosebikes – the front got sorted fine, and fixed brake returned back to me.
The rear had been “with Madison” for almost 2 months – Fin had had enough so ordered me a brand new rear XT (oddly, from CRC?!).

I feel we all to often hear about bad service so I thought I’d post a public “thanks” to Fin Paton for helping sort all this out – it seems Madison have been on a go slow over Christmas!!

That is all – get back to the snow fights people…

DrP

We very rarely get anything replaced by Madison, normally get a credit against our account to cover a replacement purchase, and normally very quick too. I guess they can’t do that if the offending item hasn’t been bought via them as it leaves them out of pocket until Shimano sort their end out.

I mailed Rose yesterday with some questions about my potential new CX bike and they replied within minutes agreeing to the group set changes I wanted at no extra cost.

Impressive customer service.

Great feedback, I will price up my groupset and brakes with them.
Do they do any discount codes or sales, or should I just get on with it?

I had the same – you seem to be less displeased about the 2-month wait than I was. Not Rose’s fault, I guess.

You can get €10 off if you “like” them on facebook, but I’ve never seen promotional offers like my inbox has been spammed with from Wiggle/CRC/Ribble et al over the last 3 months.

They discount end-of-line stuff to fantastic prices, but just don’t seem to publicise it. You have to be lucky enough to be browsing their wares to find them.

It took 2 months to sort – am I missing something? Doubt I’d be pleased but hey ho.

Have used Rose on a number of occasions and always had great service, as Graham S said they are usually very fast at responding to emails 😀

And Fin clears the fallen trees from the trails around Bath 🙂

Why should Madison have to fix your grey import brake????

How do you know they are grey imports?

crftom – Member
Why should Madison have to fix your grey import brake????

Because part of their agreement as UK distributor for Shimano requires them to honour Shimano’s international warranty?