Finally, I've tired of the stupid, incessent calls from India - I've had three this morning already. What do they hope to sell me, I really don't know - we've never got that far in our "conversations".
I've registered with http://www.tpsonline.org.uk/tps/
and told Virgin Media to do whatever they do at their end.
There are other options, but we'll start with these two and see what difference it makes.
Grrrrrrrrrrrrrrrrrr!

