Mrs blobby is looking to buy a new road bike and the Boardman Comp fi was top of our list. Went to our local Halfords in Newbury earlier today to check the bike out.
They had a display model so we asked if we could try it for size. We asked if they could put some pedals on it so mrs blobby could sit on it properly, we were told that they didn't have any pedals they could put on it! We then asked what size the display model was. No one seemed to know but with the help of a tape measure they suggested the bike was a small. Knowing a little about the frame sizes I suggested that it was in fact a medium. We then asked if they had a small in stock we could try. The chap serving us went to have a look, 5 minutes later he reappeared but instead of coming back to let us know if they had one, he started to serve another customer instead. At this point we walked out in frustration.
We also asked if we could take the bike for a quick spin around the car park (if we brought our own pedals.) We were told that this was not possible as the bike "might get dirty" and then couldn't be sold as a new bike. I've yet to experience any local bike shop that has any problems with such a test ride.
To be honest my expectations of customer service at halfords was pretty low before I went in, but they have way exceeded my expectations with this sorry episode. Reluctant to purchase anything from that store now and have written to Halfords to let them know. I'd write to Boardman as well if I could find a contact address. If only they did direct sales with a wiggle style test ride scheme