My MBP was about a week out of Apple's warranty (although still covered by the John Lewis 2 year warranty).
It packed in and I took it to one of the Glasgow Apple stores. Even though it was out of warranty, they replaced the HDD, logic board and RAM for free, saving me having to go through John Lewis. The repairs came to over £600 and I had the laptop back in less than 24 hours.
However, when I plugged my TOSLINK optical adapter in the next day, the end broke off and stuck in the 3.5mm jack.
So, I took it back to another Glasgow Apple store and asked if they could get it out. The guy asked if he could have a bash at getting it out and took my laptop through the back.
When he returned he said it was not coming out and I would need another new logic board! However, Apple again said they would do it FOC.
But....when it came to booking the laptop in for service a few moments later, the guy sheepishly started to talk through the cosmetic damage on the laptop (they have to do this whenever they book stuff in). I noted that there was only 2 tiny hairline scratches on the base. However he asked whether I knew I "had a dent next to the trackpad"? I took the laptop back from him for the first time since he took it though the back and sure enough there is a decent sized dent near the trackpad. It wasn't me or the other store, I checked the laptop.
The guy told me that I might want to "take it up with the other store".
So now I have my laptop back, with Apple giving me around £1,000 of free out of warranty work, but now I have a pain the ass dent next to the trackpad.
It's pretty unsightly and will definitely be an issue if I ever sell it on.
I'm pretty sure the guy did it when he was having a bash at getting the TOSLINK adapter out, but I don't want to seem petty after getting so much FOC.
Not sure what to do. Also don't really want to get the lad into trouble.
Would you complain or just leave it and be grateful you didn't have to bin your laptop?
