I’ve done 250 parcels with them this year and had I think 3 undelivered, plus a couple of dud labels that I had to cancel and reorder (which is more irritating than it sounds, because the label cancelling process on their website is borked).
But the flipside of this is that the compensation process is simplicity itself, absolutely no fuss and full value + cost of postage refunded immediately via paypal. I suppose my only criticism there, is that they make you fill in a form “what does it look like” as if they’re going to look for it, then 5 minutes later they say “Can’t find it”- blatantly they don’t look so once your parcel’s lost in their system you’re just not getting it back.
I like ’em, I’ve saved a fortune over other vendors and in some ways they’re very good. The convenience of hte parcelshops is brilliant, if I’d posted 250 items via my post office I would still be there.