I'm a self employed kitchen/bathroom fitter and tiler.
I recently completed a job which was a full supply and fit, part of the agreement was that the customers wanted some internal doors and I agreed to them getting them on my account with Howdens, I stressed I wanted nothing to do with them though as I wasn't making anything on them, or fitting them.
At completion of the work, I invoiced by post and email. The customers took 3 weeks to pay, I suspect they were waiting until payday at the end of the month, in the meantime I had already settled the invoice with Howdens for the stock.
This week I have received an invoice from Howdens from some extra items they had ordered, without telling me, to do with the doors, after the date I had received payment. I have emailed the customer about them and was told by reply that they were items they should have been supplied with originally and that they weren't paying any extra. This prompted me to call them for an explanation which resorted in me receiving a tirade of abuse for trying to rip them off!
I can deal with the Howdens side of things as they shouldn't have released stock without my say so, so I won't pay for them but it's the principal of the matter really as I shouldn't have to deal with anything as I didn't order them.
In addition to this they said that they'd paid and that I still hadn't bothered to send them a receipt for the payment. This isn't something I normally do as they have both digital and paper copies of the invoice and they paid by BACS, should I be sending receipts? Would you expect one? Maybe it's something I need to start doing for the future.
Just venting really as I got quite offended by the way the conversation went down. Am I wrong?