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am I wrong?
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3.14?
Even if they did believe the purchase covered handles etc, when told they hadn't been billed for that their response should have been "I'm sorry, please send us an invoice for the additional amount and we will pay immediately" NOT "ha ha ha you didn't know and didn't bill us for us the first time, so ha ha ha we ain't paying ya boo sucks !"
Some people are just knobbers. You try to help them, and they act like this...
I’m reading it, that the OP gave them permission to make the purchase on his account. They would argue that they had an honest held belief that the permission given to them extended to the handles, locks etc.
That seems to sum up my understanding of it nicely except it needs to be added that the op's customer is refusing to pay for the subsequently collected handles, locks etc.
EDIT: as hels says 🙂
hels, psling,
Agreed. Someone floated whether any criminal offences had been engaged - which is what I was addressing. I think they ought to have paid for the other items subsequently and by not doing so, they're being unreasonable.
Client if you can call them that totally bang out of order.
But regardless of how your paid I always send the client a final invoice
and if I don't charge for an item I still send a zero rated invoice to show
no charge to the client as this will come out of my profit.
But I certainly wouldn't be happy for whats gone on here.
What you call in the trade a Knocker
County court in 14 days cranberry? It's not as quick or as simple as that you know.
indeed - what my hungover brain meant to say
was 'small claims court'.
D'oh.
IANAL ( and I think it shows ).
Some real arse wipes on here, OP agreed to get doors on his account and added the doors to his bill and the customer paid. OP then got bill for extra items customer ordered from Howdens without his knowledge both customer & Howdens out of order especially customer for taking liberties and abuse. It's quite simple, OP well within his rights to ask customer for payment of extra items.
Some real arse wipes on here
can you be more specific, I don't know if i should be offended ?
Both customer & Howdens out of order especially customer for taking liberties and abuse.
Agreed that the customer is out of order.
No way of knowing if Howdens have done anything wrong, because we don't know if he had given the customer authority to use his Howdens account ??
It's quite simple, OP well within his rights to ask customer for payment of extra items.
Agreed.
Im reading it customer asks to use bs account to order doors customer goes to Howdens to order door without bs present cos bs doesnt know what doors they got, bs invoices cust for work plus doors cust realises no handles and catches for doors so goes to howdens as before to get some as prob cheaper than diy shed. Cust being a knob and not paying is not on as he didnt order handles and catches at first transaction customers oversight and should pay.
Sturmey,
That's exactly how it seems to me, which is why I don't think Howdens have done anything wrong really (presuming customer had authority to use the account)
some customers are indeed knobbers, remind me to add Thelittlesthobo to my bad customer list.
it's for this very reason that I don't do favors anymore for people, it invariably comes back on you at some point. I also never, ever supply goods without payment upfront. if the customer doesn't want to do this, I walk away add there's no reason for them not to. I haven't had a customer on the last 5 years refuse to do so
Hi All,
This seems to have stirred things up. haha. don't be falling out about this, I've already fallen out with 2 more people than need be over it!
It's only a few quid so not going to be taking anyone to court etc. i'll ring up Howdens in morning, have a moan and if they won't do anything then I guess I'll chalk it to experience and move on. My big nark really is that they hadn't contacted me before the reorder of parts, if It wasn't for the fact I'd not used Howdens in a couple of weeks so noticed the invoice come in, I'd never even know anything had been added, I'd have just paid the monthly account.
To firm up things, I agreed to have 3 internal doors added to my kitchen delivery originally. They didn't know which ones they wanted so they went to the store to have a look. I heard no more about it until 10 new internal doors, a box of handles, locks, hinges and stuff arrived with kitchen, which I unloaded as they weren't around and stacked neatly in the garage for them. I wasn't happy about it as I agreed 3, but what can I do? at this point I haven't fitted the kitchen so no point in an argument over them.
I got the price for them from my original bill, and invoiced for them accordingly. I didn't give them permission to use my account as they saw fit.
Either way, it's done. Conclusion is some people are are decent and fair, others are gits, these appear to be gits!
Funky
I too normally have a no favours rule, and no "can you just" but though I was on safe ground here as they were a nice couple that I thought I got on well with, that is until it came to getting the check book out!
c'est la vie.
been there done that.... hence the rule. some people make sport of taking the pish
Blazin my dad is self employed as a plasterer/decorator/tiler(he even fitted a kitchen once!) he often does favours for people like you have-imo people really take the piss with him sometimes and it wouldn't surprise me if he gets left out of pocket. He's never really made a huge amount of money doing what he does as a result!
Seriously don't take any shit from people like this or from Howdens!
I've an account with Howdons that gets used regularly. If a customer wants to buy anything on it, it's paid direct to Howdons at the point of sale. Why should I offer credit terms when I'm not fitting the items.
The always phone me if anyone is trying to use my account anyway.
That is definitely taking the piss they ordered what they thought they needed not you so no way should the extra bits be down to you howdens may have messed up telling customer what he needed to order or delivered short.
Isn't it shit when you try and do something nice for people and they take the piss. I'm not quite following how they can use your account without you knowing about it, but you need that fixed. And I'll slap you if you let them get away with not paying for things they've ****ing fraudulently ordered! There are nice people in the world like me, and it's these people you should be helping, not people who are ripping you off!!!
BTW, can you get me some new cupboards for me kitchen?
I'm not quite following how they can use your account without you knowing about it, but you need that fixed.
The customer went in with the acount holder first, then when they arived without him they where recognised and just asked for what they wanted, and signed for the stock,usually all howdens ask for is trading name and postcode, eg Project Joinery, L3..., and you get a high credit limit.
Hey funky monkey, tell me where I have said I would do the same or anywhere I have said it was right to do what his customer has done. Remind me to add you to the list of arse wipes on this site who think they know everything.
All I did was question something and try to understand if the customer had reason to do what they did. This is what most people consider to be reasonable before jumping to conclusions.
I wouldn't normally use the term arse wipe but I noticed someone else has used it earlier.
Blazin, hope it's sorted out ok. I just like to ask that's all.
I'll update tomorrow!
Just to add I have been subject to being taken for a ride and its always the seemingly genuine people who take the piss. The ones you go that little bit extra (like using your account). The hard nosed people who agree a deal with no grey areas always tend to pay when agreed and get exactly what they expect.
Like others I don't get involved in favours or anything that little bit extra anymore. (That sounds wrong)
I'm not seeing how it's the OP's problem.
The customer bought items on the OP's trade account without the OP's knowledge or consent. Howdens should be refunding the OP and chasing the customer for fraudulent use of someone else's account.
N'est-ce pas? Otherwise, what's to stop them rocking up and ordering a new kitchen on his account next week?
I'm out
How did your parents take it hobo? Well I hope
If I had been your customer and wanted that favour I would have gone and got all the order codes etc and sizes then offered you something for your trouble and I would have made sure you had cash on delivery (if you could price them then) or you would have had a bank transfer before your trade account fell due. Whats more you wouldnt be waiting 3weeks for your money either. Cash in place before work starts.
I would also respect you saying no you didnt want to do it.
Unfortunately there seems to be some right blighters around.
The customer bought items on the OP's trade account without the OP's knowledge or consent.
Cougar that is the crux of the matter, it is obtaining goods and/or services by deception.. criminal offence, I'd have brought the police in..
... but then I'm in really crappy mood right now and fit to rip someones head off and spit down their neck 
I can see that the OP doesn't want the hassle of chasing them over £20 quid or so, but if I was in that position, I'd certainly invoice them for it, with a note implying that further action was a possibility. Hopefully make the piss-taking gits have a bit of a sweat over it.
It's always the nice seeming ones. Girl a couple of doors down from me ripped off a pensioner handyman for a number of jobs he did for her, then refused to pay some painters for a very nice job they did on her house exterior.
Apparently she suffered some broken windows in a totally unrelated incident shortly afterwards, though.
What's that little dig about pik?
For 20/30 quid, I wouldn't think about it too much, move on and learn not to trust a customer with your trade account. Next time order the items yourself and stick on 20/30% for the trouble.
a mate of mine got knocked for about 500 quid for a job he done on some new build estate. the guy was a right tit and used loads of feeble, nit picking excuses not to pay up. matey ended up going around with a can of expanding foam. shook it up like crazy before reaching up into the guy's brand new M5 engine bay and piercing the can.
How did your parents take it hobo? Well I hope
Lol 🙂
No dig, jokey comment. 2unfit got it but clearly your sense of humour less.
Feel hard done by then report it 😉
Not feeling hard done by, just wondering what the point of the dig/jokey comment was.
The same as you feeling the need to tell us your flouncing 😉
Worst flounce ever.
Update! Howdens have admitted their error and written it off, still narks me that the ex customers have gotten away with it but hey, not a lot I can do about it so I'll have to leave it.
To ad insult to injury, they guy I did the job for has emailed telling me how unprofessional it was of me to phone his wife and ask for an explanation. Grrrrrr.
On the flip side, had a good day at work today for nice people, had a laugh with them and got paid as I put the tools in the van for a nice little earner.
Happy that most people are honest and right with you, some people are just gits, nothing you can do to change them. That's the beauty of being self employed I guess, I might not like the person I work for, but at least I only work for them for a few days and then never have to talk to them again, they have to live in their miserable little deceiving lives forever!
Thanks to all for listening to my rant.
Good result for you and as you say, best walking away and letting them stew.
I'm glad you were able to walk away after your nice little earner, I'm also glad us plebs who don't complain will be thankfully unaware of just how much you have just earn't for a simple job that we could of done ourselves.
2unfit2ride. Why not do it your self then .
Dont moan about the price if you are just cant be bothered to do it.
I'm glad you were able to walk away after your nice little earner, I'm also glad us plebs who don't complain will be thankfully unaware of just how much you have just earn't for a simple job that we could of done ourselves.
What a pointless and unpleasant post.
I'm glad you got it sorted Blazin-saddles 8)
TR & Ernie, I'm glad he got it sorted as he was clearly in the right, but the phrase 'a nice little earner' narked me. it was almost as if BS was gloating about how easy it is to take money off folks who may/may not work hard for the money he had just taken.
Anyway on reflection I regret posting it, ho hum.
STW at its best 😆
FWIW BS glad you got it sorted but as others have said, I'd invoice them. Why should they get away with ordering goods on your account without even querying it with you first.
2unfit - wry smile from me re you getting wound up over 'nice little earner', given your line of work 😉