Advice: Accounts Hacked big time!

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Advice: Accounts Hacked big time!

13 posts & 13 voices | Started 1 year ago by andy@innerhaven | Latest reply from chomp

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andy@innerhaven - Member

Hey Folks, been well and truly hacked (locked out of Facebook, my profile's vanished, and GO WHERE facebook business page is inaccesible, fraudulent facebook credit purchases, monies stolen from Google checkout etc etc).

Scared to go anywhere near the culprit laptop; taken all precautions, changed passwords, blocked bank accounts etc etc

My Facebook login email appears to be controlled by the third party now and when I ask to reset password I receive the following message:

+++++++++++++++++++

Konfirmasi Mengubah Ulang Kata Sandi Facebook

Halo Andy,

Baru-baru ini Anda meminta untuk mengatur ulang kata sandi Facebook Anda. Untuk melengkapi permintaan Anda tersebut, ikuti tautan ini:

https://www.facebook.com/recover.php?n=xxxxxxxxx
Atau, kunjungi https://www.facebook.com/recover.php dan masukkan kode pengaturan ulang kata sandi berikut ini:

xxxxxxxxx

Perhatian: demi keamanan Anda, email ini telah dikirim ke semua alamat email yang terkait dengan akun Facebook Anda.

Jika Anda tidak meminta kata sandi baru, abaikan pesan ini atau buka Pusat Bantuan di http://www.facebook.com/help/?topic=password_reset untuk mempelajari lebih lanjut.

Terima kasih,
Tim Facebook
++++++++++++++++++++++++

Do you reckon this is SPAM, or the facebook reset password email in the hackers native language?

Any suggestions for good products to run on a windows 7 based laptop to ensure it's 'clean'? ALl tips, advice welcome...it's turned into a very long night!

Posted 1 year ago #
alexxx - Member

try the correct address and pw in facebook directly and see if it works.

microsoft security essentials is good but it sounds like youve been done in good and proper

Posted 1 year ago #
joeh2o - Member

To quote Corporal Hicks: "dust off and nuke the site from orbit; it's the only way to be sure".

Or to use a Mac OS expression, Nuke and Pave. Restore everything from backup. Anything on there you don't have backed up consider it gone.

Anything you restore from backup do after a full virus/trojan protection system is in place (and here I cannot help you - I'm not au fait with the current best stuff in the Windows world - I always used AVG on friends' machines without a problem).

The facebook URL there does begin with https which is a good sign. Paste the url into a text editor and make sure it is "clean" (ie, that it's not hiding an alternate 'real' url) before you visit it in a browser. Don't use your compromised machine.

Posted 1 year ago #
dan1980 - Member

I have to say that I think AVG is utter pants as have seen friends machines compromised without AVG blinking.

I use Avast and as yet have had no problems.

Posted 1 year ago #
samuri - Member

So just to confirm then, your facebook account has been compromised. Did you use the same password on your email account that you used for facebook?
Was it an easy to guess password? Have you been using that laptop to access facebook in a public place? The answers to these questions could reveal more about how you were hacked but I think you're sensible to no longer trust that laptop. It could have been a trojan.

I'd wipe it and start again. Use Microsoft Security Essentials. if you're struggling to reset your own facebook account escalate it to the facebook team.

Posted 1 year ago #
BruceM - Member

The e-mail from facebook translates to this(according to Google translate);

Confirm Password Reset Change up Hello Andy, recently asked to reset your password up to you. To complete your request, please follow this link: https: / / http://www.facebook.com/recover.php?n=xxxxxx Or, visit https: / / http://www.facebook.com / recover.php and enter the code resetting the password below: xxxxxx Caution: for your safety, this email has been sent to all email addresses associated with your Facebook account. If you did not request a new password, please ignore this message or open the Help Center at http://www.facebook.com/help/?topic=password_reset to learn more.

Posted 1 year ago #
wwaswas - Member

best advice I can give is to wipe laptop and reload but first, using a different machine go to any other online accounts you have and change email address and passwords - set up a new hotmail one for the job. Do not access this new hotmail account from the suspect pc.

Posted 1 year ago #
HoratioHufnagel - Member

if it were me first step is to remove the HDD from the laptop and scan it from another computer using up to date copy of AVAST which will remove any viruses. i've successfully cleaned other computers this way in the past.

If you boot the laptop without doing this, the any virus could already be running and disrupt an anti-virus program.

The alternative is to wipe the HDD and do a clean install, but thats a PITA.

As above, some dodgy internet cafes and things may have "key loggers" and things installed which would allow someone to discover your password.

Posted 1 year ago #
Drac - Moderator

I've edited the links and passwords posted above as posting the link to resetting your password and the password for doing so wasn't a wise idea by a long stretch.

Posted 1 year ago #
grum - Member

The alternative is to wipe the HDD and do a clean install, but thats a PITA.

It's not that much hassle - surely worthwhile for something this serious. I used to do it every few months to keep my machine running well when I used Windows.

Posted 1 year ago #
Scienceofficer - Member

In such circumstances I would be re-partitioning the drive and depositing the 'fresh install' drive image I had made just for the purpose.

It amazes me how people leave this stuff to luck.

Posted 1 year ago #
racing_ralph - Member

get you!!

Posted 1 year ago #
chomp - Member

I've edited the links and passwords posted above as posting the link to resetting your password and the password for doing so wasn't a wise idea by a long stretch

while not going to help you get your stuff back Andy, this kinda shows you need to get a bit more 'puter/'net savvy regarding online security.

(not being sarky\horrible, just honest)

Posted 1 year ago #

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