Wiggle orders? All gone wrong?
I ordered an Endura MT500 jacket a couple of weeks ago from CRC. It turned up fine, but I returned it (as per the instructions enclosed, last weekend) to the CRC Doagh address asking for it to be exchanged for a larger size. Yesterday, I got an email from a Wiggle mailbox, telling me they’d refunded my money, and quoting a Sales Order no bearing no relation to the original CRC one at all. No mention was made of “We’ve despatched the replacement you requested”Posted 5 months ago
I checked my bank account earlier today, no sign of a refund yet. Looks like I’d better wait a bit before re-ordering, or its odds-on they’ll have two lots of c£180, and I’ll be lumbered with a long-winded chase for the replacement. Sigh…antigeeMember
16/09 10.22pm in Melbourne Aus’ would like to buy a headset got this for last 2hours – still its only a bike part
We are experiencing a high volume of traffic and unfortunately there was a problem loading the page, please try again later. If the problem persists please contact customer services using the online form. Thank you for your patience.Posted 5 months agokelronMember
Bought a helmet showing as in stock, got an update saying they were cancelling the order as they couldn’t provide it.
It then got put on back order, got another update saying that was cancelled and another back order was created. They haven’t taken payment but I can’t cancel the back order either as it says the item has been picked.Posted 5 months agodeadkennySubscriber
CRC bindun too http://singletrackworld.com/forum/topic/crc-order-cancelled
Basically due to both (under same ownership now) having had their systems upgraded, plus apparently stuff to do with moving to a combined warehouse, it’s screwed everything up.Posted 5 months ago
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