“Assembled by an authorised dealer, which it was and.The above warranty, or any implied warranty, does not cover:
Bicycles serviced by a non Authorised Giant Dealer.”
That breaks consumer law in the UK (Well, until this Gov strips all those things away to protect Big Business and their mates from nasty EU-derived directives).
Remember about 10 years ago when finally car manufacturers were forced to accept that servicing doesn’t have to be done my the main dealer to keep a car in warranty. This is exactly the same thing.
Now… where did it crack ? And do you have evidence (photos) that it was cracked before you took it apart ? Hope you do.
Did it crack at a part of the frame where dis-assembly could reasonably have caused the crack (eg head tube if you’d battered the headset cup out with a lump hammer, or BB if its a creak fit and youd not supported the frame shell in the right place when pressing out, etc).
If you’ve got the evidence and a case to show your ‘workmanship’ didn’t cause it, I’d (a) tell them you’re off to Trading Standards, (b) lots of negative shiite their way of faceache, instabollox, etc st every opportunity to shame them (make the bad press cost more to them than the repair), (c) tell them you’re off to the small claims court with it, and (d) use the small claims court. That’s on the bike shop as they sold the bike with a warranty- don’t let them slope their shoulders in saying its the manufacturer who aren’t honouring the claim – its the shop’s problem.
LBS whinge that they are having a hard time. But they don’t help themselves when they don’t back up their customer and side with the manufacturer.
Leisure Lakes **** me over in conjunction with Specialized for a £90 cracked rear chain stay years ago (which was a fatigue crack in an unmarked area, defo a manufacturer fault) – and as a result, NEVER AGAIN – they have lost thousands (maybe 10k) of sales since. I refuse to give them a penny again.