I try not to get involved in all this,
But i saw this Moan on the Superstar Facebook.
I Personally have ordered LOADS from Superstar, and most recently recieved a Floating Rotor,. the Rotor was in perfect condition, and i am Extremely happy with it.
I’m also extremely happy with the service i recieved when i communicated with them, about getting spare jockey wheel for the Laser chain device.
It seems you are making the process of getting your problem sorted, a million time worse by not following their procedure.
Fill a form in, send it back. Jobs done!!! Things happen, there called accidents.
Lets take the thousands of products sent out by superstar daily! Lets then look at how many are damaged on delivery. I bet Extremly little, Thus why should they change their packaging!!!
Just send you Rotor back and let them look at it. I’m sure their not blaming you for it being bent, by not sending a new out before you send the bent one back! It’s just the procedure and saftey they choose to adopt!
So answer to your question, i’ve found them bang on the money every time, and hats off to them for bringing us equipment which is from the same factories as nearly all Big Names, for fraction of the price!
I personally need that, as money is tight.
So Thankyou Superstar for being a superstar buisness!!!!