Just to balance out the hate.
I’ve had to avail myself of their customer service twice.
Both times it got sorted without an argument. And at least one of them I was prepared to take on the chin because there was a fairly obvious failure mechanism that could have been my fault.
The second was for a niggling problem that would only occur after a few miles, so they even asked if they could take it out for a ride to get it to show up, it did, they figured out what it was and fixed it.
They even threw in a set of new carbon bars for the inconvenience of it being away for another week.
Above and beyond IME.