Any update from anyone whose ordered from bike discount?

Tax stuff I can understand but the whole unknown of customs charges is highly frustrating

A mate ordered a bass from Thomann on Dec 31st (I know, why?!).
Anyway it’s showing as despatched, and according to UPS had left Europe…..but…..no-one has any record of it reaching the UK!

He’s been going round and round customer service call centres for a week now. Sounds like it’s getting a tad catch 22:

Thomann – talk to UPS.
UPS – we can’t talk to you as Thomann are our customer. Ring them.
….and so on and so forth.

Oh, apparently he ended up getting though tho one call centre in Germany…

– CS Operative starts talking in German
– my mate ‘sorry, do you speak English.’
– CS operative ‘no sorry, I don’t speak English’. Sound of muffled German and laughter in the background.

I think they might have been taking the piss out if him 😆

Not quite Europe related but I ordered a pair of rims from a Canadian website on 2nd Jan, they got dispatched from China and after a brief stop in Miami they’re currently sat in Puerto Rico.
God only knows where’s next on their journey but I hope they have enjoyed visiting places I can only dream of!

Just had a canyon order moved from 1st March to 24th may due to components delay, was ordered end December.