Looking at getting some Hope brakes form bike outlet in york. Before I hit the buy now button, just wondering if anyone has dealt with them?

Cheers

Dan

Yes and they were good. Others have had poor experiences though

I've ordered from them before. Changed some shorts i bought for a different size without any questions and refunded when half of it when they couldn't supply 2 pairs in the new size.

yep I used them bought some wheels they have been spot on.

bought fox forks from them no problems at all …….

Had great service each time. Called them last weekend to cancel an order which they did, (no questions asked) and received an immediate refund. Good shop 😀

Woeful service with plenty of lies told to me when I purchased a set of Hope Hoops. They never had them in stock as I overheard a conversation when I should have been put on hold. When the girl came back on she told me their courier had lost them and no they didn't have a tracking number for the delivery. Two weeks between ordering and receiving a refund – I will never order from them again.

Do a search on here for them, there was a thread a little while back.

I'll never use them again, really bad to deal with. My experience was posted in that other thread along with many other bad experiences 👿

Thanks to everyone for the replies. Think I'll pay the extra and go some where else.

Cheers

i've had lots of stuff from them, in store and phone orders. never had a problem. usually fairly competative with the prices also 😉

I've always got on perfect with them but you do hear quite a few gripes about slow dispatch and out-of-stock stuff claimed as in-stock.