They all do that do it with trains as well.

I’ve realised I’ve made the mistake with in one minute and its a £15 cancellation fee.

It seems fair enough to me. Why should they be out of pocket for your mistake?

Missing your flight because you booked it for the wrong day could hardly be described as a tiny mistake.

seems like you came to the wrong place for sympathy….

‘And its only a small mistake as for some resason the date was entered as 25th instead of 26th.’

I told you the webbing would get in the way one day. 😀

Check the small print carefully but that dont sound right. could be a clause where you have to notify them before the flight out if not flying. I would complain to the max and do it in writing. You paid for it.
I bet if you tried to use that flight on the way back they would crumble and sort it for you as you paid for it and they canceled it and now your stranded, i would like to listen to that argument at check in.

So, you’ve paid for a seat/s on a flight. You’ve fecked up the booking, but the seat/s have already been allocated. You say the flight was this morning. You jolly well have not rung in advance of the flight departing, to let them know. So, they assume you are wanting to travel, and therefore don’t sell your cancelled seat on, as it hazzunt been cancelled.

Imagine you’re in a restaurant. You order a dish. The dish is prepared, cooked, and brough to you. You then realise that it’s not what you wanted, and that you’ve made a mistake.

Is that the restaurant’s fault? They’ve still spent on ingredients, chef’s/waiters’ time, etc.

Remind me why you think you’re hard done by…

Hard done to because he’s also been charge for the desert that they DIDN’T cook for him. The main that he ordered but didn’t use is fair game but the desert is taking the p155.

Ok, so I can see that he might feel he’s entitled to the return flight at least. Trouble is, as he’s not taken the outbound flight, they’ll assume he won’t be needing the return flight, and have cancelled that too.

Hmm.

I can see he has half a point.

But I’m sure it’s in their terms and conditions; you need to have taken the outbound flight, in order for the return flight to be confirmed/valid.

I made a mistake over my council Tax bill for my last address. Assumed the outstanding balance would be transferred over to my new account. It was not. I had letters sent, but ignored them, as I thought it would be sorted with my new bill.

Ended up with having to pay costs etc of nearly £300.

For an initial bill of £26…..

ALWAYS READ THE T+CS, AND NEVER MAKE MISTAKES WHILE BOOKING!

Oh, and Sheldona; maybe steer clear of ordering custom bikes for a while, lest you end up with something like a superfluous extra tube or something…. 😉

That’s standard on just about all forms of transport to be honest. If you don’t use the outbound sectionof a ticket you can’t use the return. I once had a debate with an airline who though I hadn’t use the outbound section of flight so when I had to confirm my return booking (yes it was quite some time ago) the whole thing kicked off.

This is why BA are doomed unless they quickly decide if they are a low cost airline or a premium carrier. They don’t know what they are and neither do their customers. You would expect the response you got if you’d flown with a budget airline but you expect better from an airline that at least used to promote itself as a premium carrier. At the moment they seem to be undecided and so they offer some cheap flights and sometimes they offer customer service. I think your actually being reasonable, your accepting your mistake and are not looking for any compensation for it.

Standard practice on all airlines. No logic, just fact. And booking a ticket for the wrong day? You made two mistakes – booking the wrong day in the first place, then not checking your confirmation

avdave2 – sorry but total tosh. They are clearly a full service airline and offer cheap and expensive seats on all flights – just depends how much flexibility you want. And you get the same service and facilities either way

Well, at least you can sleep soundly, knowing that BA wil spend your money on making lovely TV ads…

Why not go by bus?

Not being able to use the return leg if you didn’t fly the outbound is the norm. It’s done specifically to stop people (ab)using discounted return fares to save money.

Equally airlines don’t want to allow passengers to change restricted tickets at the last minute, otherwise no-one would buy the full-fare/flexible tickets…

I must admit that I’ve booked the wrong date on a couple of occasions, but then spotted the problem when the confirmation came through. On both occasions I called immediately (once Easyjet, once BA) and they sorted it for me – even though I had bought non-changeable / discounted tickets.

Sadly it’s one of those things.

Couldnt you just have bought another flight and turned up for your return flight, rather than cancelling the first?

CaptainMainwaring you clearly work for them or fly less than I do with them

Italy £600 return, so is that a cheap flight or a flexible one or in fact is it neither? 🙂

Well, the RyanAir flight might have started off as £20. But then it’d be £30 to book in online (sorry, no choice, no offline option), bags? £40 to you sir. Oh, did I mention that was just one way. Suddenly you might not be far off.

Oh, the plane has a technical problem and your stuck in Italy. See ya.