What’s it got to do with Apple?
Apple have locked it remotely. Not my work.
Then they login with the main business account and unlock your machine. If it’s set up as a personal machine, then that’s a whole other problem…
I don’t consider ‘wait for a week’ to be a decent solution on Apple’s part.
FYI - It’s been a part of Apple’s security policy and has been for years; every time an attempt is made to unlock an iPhone that fails, the time until the next attempt can be made increases incrementally. The onus is on the owner to make sure they are up to date with their device passwords. If it’s a work phone, then work IT are responsible.
If the phone is lost, or stolen, then just how easy do you want it to be for someone to unlock it? There’s been chatter in the online tech news about a whole bunch of iPhones in the possession of various American police and law enforcement agencies have all spontaneously turned themselves off and rebooted - this makes it even more difficult to get into an iPhone. Turns out it’s a new security feature buried in iOS18 that automatically reboots a phone that hasn’t moved or been unlocked for four days, to increase security for owners.
This is Apple looking after device owners, because there are people who are developing ever more sophisticated ways to hack into phones - do you actually want it to be easy for someone to open your phone, in the event of it being stolen or lost?
Suck it up buttercup, the fault lies with IT fannying around and not being proactive in sorting out passwords.
A more detailed explanation of the process:
Just had to pay for a computer shop to get us back into the emails etc on family members ancient Apple Mac Mini. He is a little slow and multiple family members had gotten involved so passwords were all over the place.
Anyhow, after a few hours of trying i got all the passwords aligned but the computer was in a never-ending circle of asking for new password but then not recognising it. I started questioning my sanity until i managed to get into the emails on another desktop. Even the computer guy had trouble with it sending email upon email asking my wife to relay number codes to him (I think her email was the recovery address). I think the end result was something to do with it being an ancient version of the OS which didnt support 2 stage verification. Or whatever it meant.
Sorted now and £80 light.
Well if it makes you feel any better work sent me a new phone and it's an iPhone. I'm a Windows and Android person, have been since forever.
Trying to use the iPhone I now know how my 70 something year old dad feels using any technology ?
Oh it gets better. I remembered I had an old apple account from when I tried Apple Movies or whatever it is, for a trial a few years back. Anyway I found the details and though I'd use that to setup the phone. After sending me an email for two step authentication, it then asks me to confirm the CVC number on the card that is setup against that account.
Which would be fine but that card expired a while ago and I no longer have it. Logging onto my apple account on my laptop via the website, has the exact same issue.
After the gnashing of teeth and some Google sleuthing, someone on Reddit had the same issue. Turns out if you login to iTunes, via the website, with the exact same account, it doesn't ask you to validate the card and allows you to remove it.
So now I can log back into my apple account and continue setting the phone up.
And breath 🙂
