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[Closed] Steve Jobs - Customer Service Fail

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It'd be a pretty shit ploy if it was!

My money is still on a dodgy batch that are missing a non-conductive coating over that bit - rather than a fundamental design cock-up.


 
Posted : 25/06/2010 12:28 pm
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[b][u][url= http://www.macrumors.com/ ]MacRumors[/url][/u][/b] has the latest on it.

Storm in a teacup really. Less serious than discovering your bike doesn't go well if you stick your foot between the chain and chainring.


 
Posted : 25/06/2010 12:44 pm
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Oh, you do that as part of your normal riding do you?


 
Posted : 25/06/2010 12:55 pm
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I'm not sure that I'd refer to it as a storm in a teacup, given the position of the antennas is pretty much exactly where most people hold the phone, hence in a position where it is going to give the biggest percentage of people the most problems....


 
Posted : 25/06/2010 12:58 pm
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You're really grasping at straws if you criticise a company ad campaign for hyping their product!!

Not really - good ads shouldn't have to imply somethign that's not true. The add would be just as effective if it said that the apple store was much better than ad-hoc download of any old junk, which is perfectly true. Doesn't need to imply that you can only download apps on apple phones.. as it did when I read it. I'm sure I'm not alone.


 
Posted : 25/06/2010 1:00 pm
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epicyclo - Member

Storm in a teacup really.

B*llocks!


 
Posted : 25/06/2010 1:02 pm
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as it did when I read it

Really?


 
Posted : 25/06/2010 1:04 pm
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Yep sorry but hardly a "Storm in a teacup"

Regardless of how widespread a problem it turns out to be, the net is buzzing with this story and Apple's "So ****?" attitude to it is making it look really very arrogant.


 
Posted : 25/06/2010 1:05 pm
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My money is still on a dodgy batch that are missing a non-conductive coating over that bit

My money is on the testers having had them in a case so they never picked up on it.

But I am not a professional gambler and know **** all about how Apple test their products.


 
Posted : 25/06/2010 1:10 pm
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My money is on the testers having had them in
a case so they never picked up on it.

Seems a little unlikely, but I [i]suppose[/i] it is possible.
But that wouldn't account for the folk (including people on this forum) who reportedly don't have this issue on their handsets.


 
Posted : 25/06/2010 1:22 pm
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Well I got mine yesterday with minimal fuss, and transferred perfectly and the phone is a vast improvement on my old 3G. I wanted it for the improved GPS and multitasking. Tested it this morning and the GPS is a lot more accurate. Its a bit of a pain in the *ss though that everyone has this BIG chip on their shoulder about Apple. I bought an iphone when they first came out because it was revolutionary, and light years better than any mobile Id had before. Then I bought a macbook through my business to do iphone development, and yes there are times I need to use windows on it for business stuff, which I run in VMWare perfectly. But on the whole, I would never buy another laptop again, and certainly not another phone. Ive tried all the Nokia and HTC models, and the iphone is light years ahead of any of them in terms of user experience and interface.

But its again like "hardtail or suss" conversations, each to their own, and no need to flame each other about personal choice. Its like standing on a trail next to other guys with different bikes pointing at theirs and jumping up and down shouting "MY GOD YOU ACTUALLY RIDE THAT PIECE OF CRAP????" Not really very intelligent is it?
๐Ÿ˜€


 
Posted : 25/06/2010 1:22 pm
 br
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[i]lol thats the most horrific flaw I think I've ever seen designed into a product.[/i]

No, I think you need to read a bit more..., say square windows in the original De Havilland Comet?


 
Posted : 25/06/2010 1:27 pm
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Nice rant scottyjohn, but the question is: does your shiny new phone suffer from this problem?


 
Posted : 25/06/2010 1:32 pm
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Really?

Yes.

We may or may not be talking about the same ad, mind.


 
Posted : 25/06/2010 1:34 pm
 DrJ
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good ads shouldn't have to imply somethign that's not true

Nobody but you seems to think that the ads imply anything that is not true.


 
Posted : 25/06/2010 1:41 pm
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The word is disingenuous I think.


 
Posted : 25/06/2010 1:46 pm
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No, I think you need to read a bit more..., say square windows in the original De Havilland Comet?

Nah, that was a little known problem before it occured, this problem is clearly visible to an amateur electronics enthusiast - the Apple designers should have nailed it.


 
Posted : 25/06/2010 1:48 pm
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lol thats the most horrific flaw I think I've ever seen designed into a product.

No, I think you need to read a bit more..., say square windows in the original De Havilland Comet?


perhaps the zepplin use of hydrogen was a bit of a flaw. those cars you could not stop and others that have resulted in deaths just fade into the background and are insignificant when you just have to hold your phone in a special way.
Are you a spin doctor, a tabloid journalist or just following England and stuck in hyperbole mode?


 
Posted : 25/06/2010 2:06 pm
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this problem is clearly visible to an
amateur electronics enthusiast - the Apple
designers should have nailed it.

I'd say it is fairly obvious to anyone that owns a radio or a tv with an indoor antenna!

Which, combined with the fact that only some phones are effected, makes me think it is probably a production error rather than a design fault.


 
Posted : 25/06/2010 2:25 pm
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scottyjohn - Member
Ive tried all the Nokia and HTC models, and the iphone is light years ahead of any of them in terms of user experience and interface.

And that's where it ends. It's easier to use, granted. The user interface is a bit 'marmite' - you either love it or hate it. The rest of the phone's features aren't market leading in any way, shape or form, with the exception of possibly the screen until one of Apple's rivals brings out something better. Won't take them long now that they know the tech.


 
Posted : 25/06/2010 2:31 pm
 Nick
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Of course it's a storm in a tea-cup, what planet are you living on? The only people who will 'suffer' are those that need to display their 'coolness' by being one of the first to buy the product, it's just a display of banal western consumerism. As Chris Morris would probably say, they aren't the zeitgeist, they're the shitegeist.


 
Posted : 25/06/2010 2:50 pm
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they aren't the zeitgeist, they're the shitegeist.

Should put that in a T-Shirt.


 
Posted : 25/06/2010 2:59 pm
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like i said before people hate apple because they are just another big corporation whos only purpose is to take money out of your pocket
like tescos, macdonalds or bp


 
Posted : 25/06/2010 3:05 pm
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Who is Steve jobs?

L Ron Hubbard 2.0

Buying his updated shinies is rather like moving up OT levels, IMO.


 
Posted : 25/06/2010 3:05 pm
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The rest of the phone's features aren't market leading in any way, shape or form, with the exception of possibly the screen

Sorry, but this is bollocks.

I can't really be arsed getting into a component by component breakdown. (Feel free to google it yourself) but things like the A4 CPU, 30fps HD video, 32GB storage, gyros, magnetometer, 1420mAh battery etc ARE "market-leading".

Obviously they are not the [i]only[/i] phones to have specs like these, but they are certainly pretty close to the edge hardware-wise.

Besides you rathet miss the point if you think folk buy these because of geeky hardware features. Fanbois aside, people buy them because they find them to be slick, well designed and good at what they do.

Which is what makes the current teacup-storm so interesting.


 
Posted : 25/06/2010 3:09 pm
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like i said before people hate apple because
they are just another big corporation whos only
purpose is to take money out of your pocket
like tescos, macdonalds or bp

Yep so they avoid them and buy Google instead ๐Ÿ™„


 
Posted : 25/06/2010 3:10 pm
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perhaps the zepplin use of hydrogen was a bit of a flaw. t

wasn't the issue the conductive and flammable outer skin of the ship?


 
Posted : 25/06/2010 3:14 pm
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hes worse than hubbard
hes created a cult whereby the cool kids are addicted to the next gizmo that he extrudes, the minute he adds an feature to one of his products the older ones become obsolete
so the strip mining of the congo continues apace to supply the necessary coltan that pays the warlords who sell to companies to make gadgets like these
yay for consumerism
yay for genocide
yay for apple
yay for soil contamination
yay for steve jobs

http://offtoseaoncemore.blogspot.com/2007/07/igenocide-mass-murder-iphone-and-you.html


 
Posted : 25/06/2010 3:23 pm
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Says kimbers from his ethically-sourced FairTrade bamboo PC that he has had since 1996?


 
Posted : 25/06/2010 3:25 pm
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i think youll find ive had it longer than that
[img] [/img]


 
Posted : 25/06/2010 3:27 pm
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Well don't go thinking that brass came without some mining.
That walnut was felled from somewhere.
And is that an ivory clock face or mother of pearl? ๐Ÿ˜‰


 
Posted : 25/06/2010 3:30 pm
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perhaps the zepplin use of hydrogen was a bit of a flaw. t
wasn't the issue the conductive and flammable outer skin of the ship?

The fabric was coated in solid rocket fuel actually.

As for that desk - that kind of thing was only made possible by the vast gulf between rich and poor, resulting from the exploitation of most of the world...


 
Posted : 25/06/2010 4:04 pm
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perhaps the zepplin use of hydrogen was a bit of a flaw. t
wasn't the issue the conductive and flammable outer skin of the ship?
The fabric was coated in solid rocket fuel actually.

Yep that was it!


 
Posted : 25/06/2010 4:59 pm
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well we could debate whether the igniion source or the fuel was the crtical error but I think we can safely call yje Zepellin a design flaw greater than a phone you need to hold in a special way.*
I agree Kimbers ....here have a feature you never asked for to do something else you dont really need like constant updates of Office and Microsoft OS adds nothing much to your life if anything but HUGE profits for the purveyors from the gullible.
* I would be annoyed if I had bought one to be fair.


 
Posted : 26/06/2010 12:41 am
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Having not been on here for a bit due to having a life and getting out and enjoying it, I'm surprised no-one picked up on the updates to this issue that show that the problem affects practically all cellphones. There are issues raised about it on Google Support for Nexus phones, there's YouTube video of a Nokia 6820 (I think) showing the same problem. It's all down to the location of the antenna in the phone. Most are internal, the iPhone 4's external, part of the support frame structure, and, unlike other phones, something really simple can be done to alleviate the problem. It's probably much more noticeable in the US because the only network for iPhones is AT&T, who are notorious for their shonky network with dropped calls a real issue. A test between a 3GS and a 4G has shown the 4G picks up and holds a phone signal on AT&T much better, due to it's more exposed antenna.


 
Posted : 26/06/2010 10:01 pm
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Geek speak:

user experience and interface.

๐Ÿ˜†


 
Posted : 26/06/2010 10:19 pm
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I bought one on launch day because i think it's a great phone and I was due an upgrade from my 3G. I'm enjoying the comments of all the keyboard warriors who have probably not even seen the phone, let alone tried it. I've tried this theory and can't replicate it. Even so, I'm right handed and I always use a case so it wouldn't even matter!


 
Posted : 26/06/2010 10:33 pm
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the strip mining of the congo continues apace to supply the necessary [b][i]coltan[/b][/i] that pays the warlords

What's "coltan" and why do warlords like it so much?


 
Posted : 26/06/2010 11:07 pm
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[url= http://www.google.co.uk/#hl=en&rlz=1R2ADRA_enGB384&q=coltan+and+warlords&aq=f&aqi=g8g-s1g1&aql=&oq=&gs_rfai=&fp=6c10530554de8f5d ] if only there was website you could type coltan and warlords in too and get information[/url]


 
Posted : 26/06/2010 11:23 pm
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Mobile phone geekery leads to mass killings in the congo. Globalisation - innit great


 
Posted : 26/06/2010 11:26 pm
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Just bemused why people are so utterly desperate to get one the moment they come out on the market.

+1

Have a friend who complains of poverty on a permanent basis but has to have the latest gadget on day one or his life is not complete. I wait a few months and get something that does the job better ( because the high tech equivalent of nail polish has now been applied ) and costs me a fraction of the price ( because everyone is now making competing devices).

Just swapped my motorola flip phone ( circa 2004 ) for an HTC Hero - I know, it's so 2009. God my life is so incomplete. The shame, the misery, the money in the bank to do the things that are important.

Sorry, I think my children are starting to get to me.


 
Posted : 27/06/2010 12:29 am
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[i]lol thats the most horrific flaw I think I've ever seen designed into a product.
No, I think you need to read a bit more..., say square windows in the original De Havilland Comet?[/i]

Design is different from engineering. And I think Apple struggle to seperate the two to be honest. This is engineering and should have been left to those who know what they are talking about but my guess is it was the designers and accountants who made the final mistake.

A 'coating' on metal that is regularly held? What a ridiculous idea.


 
Posted : 27/06/2010 12:38 am
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if only there was website you could type coltan and warlords in too and get information

It absolutely, genuinely did not occur to me to do that. And I'm not above making snippy siggestion to others to "JFGI". Oh dearie me.


 
Posted : 27/06/2010 8:00 am
 bol
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Speaking in my position as Mr Gulable Shiteguiste, I'm pleased as piss with mine. Not experienced any problems; think it's great. I still haven't got a clue why anyone who has tried an iPhone for any length of time would want to use anything else. I do find all the hype quite amusing, but struggle to see how anyone can get quite so up tight either way. On the environmental front, I don't think that Apple are probably any worse than any other manufacturer, and given the scrutiny their brand is under all the time I would imagine they're more responsible than many. My guess is that the average iPhone takes a lot longer to hit the landfill than your average, less premium handset. My last one is going to be reused by someone else for example.

I would have suggested less stressing about mobiles and more riding, but then I wouldn't have been able to justify posting this again for all the Apple haters to lust after.

[IMG] [/IMG]


 
Posted : 27/06/2010 8:45 am
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