Forum menu
Performance issues aside, this is a fire/evacuation risk. I'm petty sure there should be at least one person on site responsible for site safety in the event of a fire and they should know who is/isn't in the building (of the regular's at least) in case of an emergency.The receptionist doesn't even know who's in the building, that's poor.
You can't account for all the wanderers in & out but you should always be able to account for the staff.
I don't get why the NHS hasn't modenised their appointment booking system years ago.
Aah, I think it has, and we've just had out first encounter with it. A quick google suggests it may be named 'Doctors First' (I can't quite decide which is the correct interpretation of the phrase), but I could be wrong.
New procedure is:
Phone reception and explain symptoms. They will prioritise and allocate a time for the GP to call back for a telephone consultation.
If the phone consultation warrants it then a face to face appointment can be booked.
Our experience of the system, after a head injury was pretty grim, and very protracted.
Well my experience of NHS IT was very good today. They gave me all my MRI pics on a CDROM in a format I could actually view and unencrypted for no additional money and on a couple of days notice.
Was disappointed when they didn't ask me to pay as I'd lined up all 'but I already have' taxation lines in readiness.
I'm very happy with my recent experiences of the NHS 😉
Although I maybe shouldn't, I regard the NHS and my doctors practice as two completely separate entities.
Despite my doctor insisting I had acid reflux I took myself to A&E in a lot of pain and was kept in for 10 days with acute pancreatitis followed by a gall bladder removal op.
The NHS rocks and my doctor blows.
From a work POV I've found doctors to generally be a bunch of tight-wads who prioritise their bank balance over the efficiency of their practice.
This is just my experience of about 40 practices but YMMV.