Was due to be fitted in February. Appointment slot came and went. Gave them an extra hour and rang to see what was happening. Lady said engineer had cancelled and texted me. (he hadn't). So we rearrange and I ask for my compensation. 30 pounds rising to 60 if not received within 10 working days. Took a few calls and online chat to get the £60. Anyway today's a appointment comes around and halfway through time slot I get a text saying my appointment is for the 22nd. No reason or apology. So an hour on phone to secure the latest compo and told them I'll give the smart meters a miss. Will I get 30 or chase for 60 again when it doesn't arrive.
Took 7 appointments to fit mine, and now the gas meter needs replacing in less than 12 months because my new supplier cant connect to it. I suspect it was never set up properly.
I've been getting £60/month on average from EON and have done for the last six months for exactly the same reason. I'm not actually complaining - at this point it's covering my electricity and gas bill quite nicely.
Had mine installed a week or 2 ago, engineer turned up bang on time and sorted it quickly.
*smug*
They don't seem to have connected yet, but that's another story...
Edit: Would be smugger in Flaperon's situation haha
I moved into a house in July 2020 with a broken leccy meter. Had been broken since 2019 and the appointment earlier in the year to replace it got cancelled because of covid. The new (smart) meter was fitted in Sep 2020. But it was never connected to 'the system'. We spent a year being billed on fictitious readings from a meter that was in a skip somewhere. Hilariously that meant we ended up with the account transferred to the collections team and monthly threats to take us to court. Easily solved with a call to their collections team but 'The system' could only put our account on hold for 30 days. After that it would automatically go live and threatening letters would resume. 'the system' had no facility for an SSE member of staff to put the account on hold until the customer rang them up. Every. 30 . days. Sep 21 the meter serial number (that had been installed for 12 months at this point) was added to our account but it is not talking to 'the system'. Joyously as it's a smart meter there is no facility for the physical reading I can take off it to be inputted. And as the meter is not giving reading 'the system' appears to not want to bill us.
SSE appear to be a shower of shit.
SSE appear to be a shower of shit.
Always have been shit.
Looks like they're all shit. British gas took two days to reply to online chat on Facebook. I asked if they'd all gone on holiday with their massive profits as no-one was answering the phones or app chat. Longest call was 1 hour 30 mins without an answer. Just had it on speaker and played cod.
Took 4 appointments (missed) and about 10 phone calls for my tenants to say 'enough' and we cancelled the fitting of it.
OP you can get £30/60 as before.
The suppliers subcontract their meter work and yea they all have issues with it
Thanks privatisation.
Wow. I had mine fitted yesterday after months of them hassling me. When I finally agreed to an appointment, I got several emails (4) / texts (4) / phone calls (2) ensuring that I hadn't forgotten about it, and the guy came when he said. Was done in an hour or so.
Watching the meter, I've been surprised be my energy use from the dishwasher & washing machine (sod, all, it seems) vs the tumble drier and boot-drier/warmer (loads).
EOn fitted mine last year on the date and time of the first appointment they offered me, just to balance out the above.
Not excusing shit service but remember the meters are actually fitted by the grid operators and not your billing Co.
These are the same people that deal with gas leaks and safety critical power cuts etc. Had it quite often when I worked in the British Gas call centre.
Fitting replacement meters were bottom priority jobs on the day's work list. Stopping someone's house from blowing up was higher up the order so they do often get bumped.
Not ideal but it's how it's been for 25+ years. Better comms would certainly be helpful though.
I spent 2 years telling them they won't get signal for a smart meter at ours. Eventually let them try, fitter was here 10 minutes, confirmed it was a no and that not many places near us get the signal either.
Didn't stop them ringing to still try and get me on a smart meter, but quickly stopped that by telling them I'll change supplier if they ever contact me about a smart meter again and not heard about it since.
Been waiting about 5 years for our smart gas meter. Leccy one was no problem but the gas one needed a different/special adapter or something. I’ve since changed supplier to Bulb, I haven’t bothered chasing it up.
Not excusing shit service but remember the meters are actually fitted by the grid operators and not your billing Co.
These are the same people that deal with gas leaks and safety critical power cuts etc. Had it quite often when I worked in the British Gas call centre.
Mine wasn't, it was fitted by the supplier EOn not the DNO who is NorthernPowergrid or Northern Gas Networks here. The meter belongs to the supplier who does your billing, not the DNO.
Just for a bit of balance a couple of months ago we had a smart electricity meter fitted by Octopus. Everything went smoothly and they turned up when they said they would.
Bulb fitted one in our place about a year ago. Transpires it's not been working for the last 9 months, hadn't noticed they were sending me estimated bills. So basically have unmetered electricity at the moment until they get round to fitting a new one in may. Total shower.
So basically have unmetered electricity at the moment until they get round to fitting a new one in may. Total shower.
Is the meter itself giving the right reading and just not sending it to the supplier? If so then your should still be manually updating the reading, particularly if the estimates are low as you will still get billed for actual usage when they eventually take a reading.
If the display is completely dead then you may be getting unmetered leccy but outgrow it is very much on the clock.
Mine was fitted mid lockdown on the first appointment I had asked for. Upon fitting I was told there was no signal and someone would be in touch in the next 30 days to sort it. I've heard nothing since so I'm still sending in manual readings from the new meters.
Is the meter itself giving the right reading and just not sending it to the supplier? If so then your should still be manually updating the reading, particularly if the estimates are low as you will still get billed for actual usage when they eventually take a reading
The gas one is doing that, and I have given the readings. The leccy one is making no sense, according to Bulb there is no way to read it. To be honest we haven't change our electricity usage at anyway so if it does transpire it can be read in some way I won't be too bothered. I was most annoyed that they new it wasn't working but only after I contacted them did they tell me so and had made no effort to sort a new meter for us.
I called SSE to sort out my billing and they said I needed a Smart meter for the best tariff. I agreed thinking it would take months - they offered me a next day appointment. Technician arrived and meter installed - turns out he was scheduled to be on the island that day for another job. Judging by comments of FB some people have been waiting 2 years!
I've had 2 smart meters fitted.
nae issues.
I've also had the big main fuse go. Phoned them up they said their guy would be round to fix it as soon as possible (this was late evening) he was here in ten minutes!
Still don't have a smart meter. Just log in once a month and send in my readings. Simple.
Still don’t have a smart meter. Just log in once a month and send in my readings. Simple.
It sure is simple but not much good if you want to make use of a time based tarriff or an export guarantee.
My smart meters got fitted first time on time 😎
18 months later the gas meter is still dumb 😂
Took 12 months for the electricity meter to work