Self service superm...
 

[Closed] Self service supermarket checkouts, rant

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why do Morrisions ones always fail to scan half the stuff, yet Tescos usually work ok.

Also why arent the staff out on strike,like the posties and firemen,one girl is now looking after 4 to 6 checkouts and doing away with 5 peoples jobs.


 
Posted : 19/10/2009 9:27 pm
 rs
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bloody great things unless you get a bunch of people in front that don't have a clue how to work them. Pretty sure I can scan and pack my bags quicker and better myself than the people on the checkouts without any chat about the things i'm buying.


 
Posted : 19/10/2009 9:33 pm
 sp
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and the stuff still costs the same and take more time to get checked out... 😈


 
Posted : 19/10/2009 9:33 pm
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I tried must first one the other day.

Scanned 10 things, no problem. I was expecting some sort of Faulty Towers moment, but it never happened.

As far as I can tell the No.1 failure was users not putting what they had just scanned in the bag on the right. If you dont do that, it wont scan the next item.


 
Posted : 19/10/2009 9:33 pm
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*please wait for assistance* boomed out from the self serve kiosk, just because I was buying 12 packs of nurofen and a litre of vodka.


 
Posted : 19/10/2009 9:36 pm
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*please wait for assistance*

they've probably got Dignitas on speed-dial 🙂


 
Posted : 19/10/2009 9:37 pm
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The epic failure of these self service machines is the inability to do multiple bakery items, pastries mainly. i.e you buy a few different lose pastries, put them in one bag to save on packaging, but you have to put them through individually and each one into the bagging section on its own or it wont work. Its a real PITA.


 
Posted : 19/10/2009 9:38 pm
 Mr_C
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Those Morrisons self scan checkouts are a nightmare. As the OP said half the stuff doesn't scan, the weights in the system are wrong as so many items throw up unexpected item in bagging area, and within 3 nanoseconds of scanning an item the damn thing is demanding you put it in the bag - give me a ****in' chance.


 
Posted : 19/10/2009 9:41 pm
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and when you move the first bag to make room for the next one "please put the item back in the bag (or you will not pass go)"


 
Posted : 19/10/2009 9:46 pm
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Stonner all the ones ive used are from right to left.

Also on the pole theres 3 different coloured lights, ive only ever managed to get one on,but as im colour blind they all look a similar colour.

And another thing, scanning bread,so i buy 4 loaves,and scan the first loaf 4 times,and the bloody machines starts flashing the light, and the woman says you have to scan each loaf seperately.

Why, theyre the same bloody loaf,to me, but not it appears to the machine or staff.


 
Posted : 19/10/2009 9:54 pm
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Project: because as others said, once you scan something you need to put it in the bag so the machine can check that the weight matches the thing you scanned. Otherwise you'd get scallys bringing in their own barcodes and scanning whole chickens as tins of beans.


 
Posted : 19/10/2009 10:07 pm
 rs
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in theory though on the things like veggies that you don't scan but just find on the system then weigh you could take the higher quality (arguably) organic veggies and enter them as the cheaper ones.


 
Posted : 19/10/2009 10:22 pm
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Couldn't say my first experience of Morrisons self scan was totally painless - but that was down to the fact that when it said "press here or scan item to start" it actually meant "press here to start - it won't scan until you've done that". Once past that hurdle it worked fine. No grannies in front of me suddenly realising they needed to pay having already packed all the shopping in their bag on top of their purse.


 
Posted : 19/10/2009 11:02 pm
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*please wait for assistance* boomed out from the self serve kiosk, just because I was buying 12 packs of nurofen and a litre of vodka.

I think they're great, especially whilst they're new and most people shy away from them. Alcohol purchases require them to confirm your age I presume, hense the assistance!, it's kind of a 'check out' for people with brains and common sense. 😉


 
Posted : 19/10/2009 11:19 pm
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Have you noticed that recently opened supermarkets have hardly any automated checkouts, but older ones have loads?

Why might that be? Do you think that planning applications get massaged through with the promise of "local jobs"? How long is long enough to hope that people have forgotten that?

My GF attended a consultation for a new sainsburys recently. The consultation consisted of two questions:

Do you like Sainsburys?
Do you think Local Jobs are important?

She asked why only two questions, the answer to one being of no real importance - who cares whether you like Sainsburys or not -and the other can only really be yes. She was told by the 'consultants' that is was because there wasn't room for more questions on the piece of paper.


 
Posted : 19/10/2009 11:24 pm
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She was told by the 'consultants' that is was because there wasn't room for more questions on the piece of paper.

Did they have to use really big letters for their target audience?


 
Posted : 19/10/2009 11:42 pm
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skidartist (skidartist)

Member Since
December 31, 2008 (9 months)
Location
Glasgow and Ayrshire

Definitely.


 
Posted : 19/10/2009 11:56 pm
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Morrison's are c*nts, mainly because they shut at 8pm round my way.

8pm????

It's almost 2010!


 
Posted : 20/10/2009 6:56 am
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It's almost 2010!

well you're ten minutes late then!


 
Posted : 20/10/2009 7:05 am
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Go to Sainsburys.
Get some alcohol free lager
Go to self scan checkout
Scan lager
Wait for your item to be authorised to check you are over 18!


 
Posted : 20/10/2009 7:22 am
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In our house they're known as the "buy one get one free" checkouts 8)


 
Posted : 20/10/2009 7:32 am
 LMT
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At work we catch most of our shoplifters through these tills, they are great!!

Bit of a bugger when we shop as we are expected to use them to help the queues at the other tills, but why should i when ive been working all day!!


 
Posted : 20/10/2009 8:05 am
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I think you should get a discount for using them


 
Posted : 20/10/2009 8:47 am
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ASDA have a button to say its not going in the bag (thus allowing you to bring your own bags) they also seem to cope with multiple bags.

The scanners are generlay rubbish in bigger supermarkets though as they neec cleaning every few customers, which is easy when your working on a checkout, but theres no one to do it on the self service ones. Not such an issue in smaller shops where everythign tends to be pre packaged and clean.


 
Posted : 20/10/2009 8:55 am
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Nah they're all useless - takes twice as long because you can't scan the next item until you've bagged (or hit ignore) the last, so it becomes a stupid beep, place, beep, place situation, instead of beep beep, place place, beep beep, place place. I have two hands but only one body, why limit me (I know why, but its annoying) to beeping then placing one item at a time. Then any of the discounted items fall over on themselves and require assistance, and the checkout person is already helping 2 others so you stand and wait instead of being able to beep through some other items. ARGGHH!


 
Posted : 20/10/2009 9:03 am
 goon
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I think you should get a discount for using them

Quite. Pro-rata for the check out person's job.


 
Posted : 20/10/2009 9:07 am
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The local B&Q has them

15 sheets of plasterboard and an announcement to 'please place the item on the scales' amused me no end!


 
Posted : 20/10/2009 9:09 am
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[i]in theory though on the things like veggies that you don't scan but just find on the system then weigh you could take the higher quality (arguably) organic veggies and enter them as the cheaper ones. [/i]

The posh and organic veg is normally prepacked to stop lazy cashiers not bothering to check and putting them through as the normal stuff. A few still seem to put through your assorted pile of fruit corners all as strawberry flavour which plays havoc with stock control. Blame them when the next week you visit, there is loads of strawberry and no choco crunchy balls 🙂 This is probably another reason the self service tills won't allow you to scan something more than once without putting something in the bagging area.

Always used to get some thieving customers that would rip the green tops off the posh carrots, then repack them as loose. We'd pick up the tops and walk round the store and chuck them back in the offending trolley 🙂


 
Posted : 20/10/2009 9:29 am
 Olly
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there should be an age limit on them.
thats the only problem ive ever had, would be sorted if they were for ages "50 and below)


 
Posted : 20/10/2009 9:30 am
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Weird thing happened to me today Ethel, I was just walking around shopping as usual and some odd bloke lobbed a load of carrot tops into my trolley...

😀 In all seriousness, you have to have a good eye to spot which ones the tops came from, surely?


 
Posted : 20/10/2009 9:33 am
 TimP
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What annoys me is the people who still seem surprised by the fact they have to pack their own bag and pay. It is not THAT automated...


 
Posted : 20/10/2009 9:50 am
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Always used to get some thieving customers that would rip the green tops off the posh carrots, then repack them as loose.

Maybe they just object to paying for the inedible leaves that are purely there to indicate that the carrots were organically grown in soil, rather than created in a lab somewhere.


 
Posted : 20/10/2009 9:54 am
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With a normal checkout,we get t o chat to the person behind the scanner, with SS we have hust a flashing machine,there no eye contact,and we have to pack our own bags.

Another thing why dont the supermarkets take the back of the checkout and just let the food fall off the back into a trolley likein a garden centre,youd soon realise its best to leave the bread ,eggs and cakes to last, but oh so much quicker.


 
Posted : 20/10/2009 1:41 pm
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I had to prove my identity for a 2 pound bottle of cooking sherry in ASDA 🙁

I'm 39 🙁


 
Posted : 20/10/2009 1:43 pm
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Maybe they just object to paying for the inedible leaves

Amen to that.

redthunder - I bet the checkout helper was 16 too 🙂


 
Posted : 20/10/2009 2:34 pm
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coffeeking - Member

Maybe they just object to paying for the inedible leaves

Amen to that.

redthunder - I bet the checkout helper was 16 too

Staff must be over 18 to sell alchol.
.


 
Posted : 20/10/2009 2:46 pm
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"Don't forget your receipt!"

Well give it here then you stupid bitch!


 
Posted : 20/10/2009 2:48 pm
 rs
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With a normal checkout,we get to chat to the person behind the scanner, with SS we have hust a flashing machine,there no eye contact,and we have to pack our own bags.

This is a plus 🙂


 
Posted : 20/10/2009 3:25 pm
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Staff must be over 18 to sell alchol.

Or supervised by an over 18. But tell that to the staff at my local Tesco (unless I'm very bad at judging age these days!).


 
Posted : 20/10/2009 3:48 pm
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I have on a number of occasions got so frustrated with these things I've just left my shopping and walked out. Mind you thats not unusual for me, I often get fed up half way round the Supermarket and just abandon my trolley. However I do feel strongly that the profits the big supermarkets are making is quite frankly obscene. They should be creating jobs for the local community not replacing staff with machines


 
Posted : 20/10/2009 4:12 pm
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..got so frustrated with these things I've just left my shopping and walked out... They should be creating jobs for the local community not replacing staff with machines

Erm... well if you feel strongly about it then why not use the checkout staff that are there and demonstrate that they are still needed, especially if you struggle with the machines?


 
Posted : 20/10/2009 4:33 pm
 momo
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I quite often use the ones in my local tesco, what I find quite annoying is the "unexpected item in bagging area" thing comes up when you put your tesco supplied reusable bags down, and then have to wait for the girl to finsih going to every one of the other 7 tills before you can even start to scan your shopping.

All it needs is for them to add a little button that says, I'm doing what you ask and using my own bags! (awaits flaming when someone tells me that this is already there and I'm just blind/stupid/ignorrant*)

*delete as appropriate


 
Posted : 20/10/2009 4:44 pm
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momo - already exists on Asda ones, not sure about tesco.


 
Posted : 20/10/2009 4:47 pm
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Our local tesco has that button, but it only recently appeared.


 
Posted : 20/10/2009 4:50 pm
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However I do feel strongly that the profits the big supermarkets are making is quite frankly obscene.

Vote with your wallet then and shop elsewhere. Stop being so lazy!


 
Posted : 20/10/2009 5:51 pm
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What other supermarkets exist other than Tesco and Morrisons


 
Posted : 20/10/2009 7:39 pm
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THERE ARE SHOPS OTHER THAN SUPERMARKETS AVAILABLE. Sorry about the shouting, just a point that needs making in these sorts of discussions 😉


 
Posted : 20/10/2009 7:42 pm
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Sainsbury's self scan seem to be the best to me, and Morrison's the worst. I do like the self-service in the Partick Morrison's at Glasgow though - about 90% of the customers are oldies who are afraid to use them so you're guaranteed a nice short queue!


 
Posted : 21/10/2009 7:50 pm
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I love these, but recently discovered you can't buy more than 2 packs of Asda own brand Ibuprofen.

Presumably because of the thousands of people each year who decide to kill themselves by getting in their car, disconnecting the hosepipe from the exhaust, driving to the local Asda, past all the local bridges, ignore the more powerful drugs and buy 3 packets of Ibuprofen. 😆


 
Posted : 21/10/2009 9:43 pm
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I always snap the stem of the broccoli - don't see why I should pay for the heavy bit I'm not going to eat


 
Posted : 21/10/2009 10:02 pm
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"multiple bakery items, ... Its a real PITA" 🙂 tommy cooper from beyond the grave ?

andituk, it's illegal for them to sell more than 32 (?) tabs unless it's from the pharmacy counter
[url= http://www.bmj.com/cgi/content/full/329/7474/1076 ]not [u]really[/u] about ibuprofen, but this'll make you cross enough to top yerself[/url]


 
Posted : 21/10/2009 10:20 pm