[Closed] Really bad experience at Evans Cycles Bristol 🙁

and you can get replacement inner soles for them.... 😆

Seems a bit silly to me that the wouldn't just swap them over there and then. Regardless of whether there's (in their mind) an element of doubt. Isn't the saying that if you receive (perceived) good service then you tell 10 people. If you receive bad service you tell 100!?

Contrast this to Halfords - who get a lot of flack usually but I had a fantastic experience. I went with my Boardman Pro which had just seen the warranty expire. Cracked top tube. I'd managed to get some photos of the inside of the tube thanks to a mate who works for a fairly decent engineering company.

No argument, no "I'll send it off" for warranty dept. They took the old bike, built the parts to a new frame, apologised for the kerfuffle and left me a very happy customer.

tightwad 😆

Which colour did you get? The white ones look reet pimpy, like. BOOOM!

[img] [/img]

yeah them white and black ones : box fresh innit... But their easy clean outers hide a putrid and decaying heart. Beauty is only skin deep and all that.

I wonder if anyone paid the full £240 list price to have them fall apart? That's daft money for a pair of shoes. But at that price you'd be expecting something thats going to last!

...if so I would hate to be their cat....
not that I in anyway condone violence against cats oh no really no 🙂

I used to race at Elite level

Are you an engineer aswell?

yeah software

I used to race at Elite level (though admittedly not in cycling but please note the capital E) and I am an engineer (or at least I have the degree to say I am).

What do I win? 🙂

In Mtb it was always Pro-Elite, think it originated from the States, but [b]E[/b]lite then yes very good too. What discipline ?

yeah software

Now [i]that[/i] explains everything... 🙂

/end of thread

Anyhow I have a missed call from Evans, and a real person has replied to my complaints email - the Evans team can redeem themselves even at this late hour.....

Just out of interest, what if they proposed an exchange, but in your size they've only got the white and red ones left

[img] [/img]

Where do you stand?

[img] [/img]

[i]Where do you stand?[/i]

It's a tragedy
When your shoes don't work
and Evans ignore you.
A tragedy!

LOL
I'd take 'em then fleabay 'em as 'brand new shoes'.

or maybe on STW classifieds!

These are the most bling:

[img] [/img]

Now [i]they[/i] are for Elite only 🙂
.
.
.
.
.
.
.
.
.
.
......or the partially sighted... 🙂

Well, you can tell by the way I use my walk,
I'm a suplest evans man, no ballcock

Original post:

After merely 10 rides the material under the insole has literally fallen apart, it seems to be made of cardboard! It did this on a wet ride across Exmoor.

nickc - Member
you've got a pair of shoes with a slightly disappointing inner sole, which could be replaced (Ok, you may not have planned to do that, but it's not the end of the world)

and

nickc - Member

and you can get replacement inner soles for them....

OP was talking about the midsole not the insole. Glued to the rest of the shoe and part of it. Not easily replaceable though I expect a skilled cobbler could repair by taking the whole shoe apart. Similar problems with early five ten impacts iirc.

I used to race at Elite level (though admittedly not in cycling but please note the capital E) and I am an engineer (or at least I have the degree to say I am).

What do I win?

An iffy job in IT 😉

or Director of your own Ltd company if you're lucky 😆
and part time property developer
KMA

Ahhhhh, a £1 company and a bit of DIY. A lovely combination 🙂

..sounds like you know it well?

Are we brothers...? 🙂

What do I win?

The grumpy contest - every time.

not that I know of... unless my parents were keeping something quiet!

Also whilst on the subject of pimp footwear how about these ?
Would complete and excellent storm trooper look :

[img] [/img]

Have you spoken to Evans yet?

Just called them back but it's the usual story [b]nobody can bother to pick up the phone[/b].

And why should I waste my time calling them on the off chance they can be bothered to pick the phone up when I can be posting stuff on 'this' forum instead?

Just called them back but it's the usual story [b]nobody can bother to pick up the phone[/b].

Earlier

...I have a missed call from Evans

Quite spectacularly well played sir.

An own goal of the highest order 😉

Just to be clear I wasnt implying the OP was a berk, just asking why go for these shoes when at that price range there are some great shoes out there.
Sidi, Mavic, Spesh, Northwave etc.

id suggest the OP gets a credit and gets some other more endurable shoes.

What does 'endurable' mean?

have a guess

What does 'endurable' mean?

@nealglover
I don't work in customer service so don't expect me to be at the end of a phone during shop opening hours ?

Anyhow, I'd prefer their complaints dept to liaise with myself if possible.

Perhaps I'll go Zola Budd next time, this whole experience has been most off putting 🙂

I don't work in customer service so don't expect me to be at the end of a phone 24/7

Anyhow, I'd prefer their complaints dept to liaise with [s]myself [/s] [b]me[/b] if possible.

That's better 😉

I've got 2 pairs of Supplest 1 road pair with the carbon soles and 1 MTB pair without carbon.
I find both pairs very comfy, my MTB one have seen me through a year of commuting, as well as the usual MTB outings, they're still going strong.

I'd buy another pair, can't comment on Evans service, they've always been OK. As for the shoes, I like them.

*hands up*

i also have a pair of the carbon MTB suplest shoes, have used them for approx 1.5 years without issue

i'm not Elite though

Bit late in the day...but doesn't sound like Evans were all that bad. I am sure they get a lot of folk coming in saying stuff is broken and it must be covered under warranty. Were you expecting Evans to just cough up and give you the money/new pair of shoes right there and then?

Hopefully you will get new shoes in the end...!

Still no word from Evans....

Hi Simon,

I work for Evanscycles and I have just spoken to the Bristol store regarding your shoes.

They tell me that they have attempted to call you this week but have been unable to get through.

They tell me that Suplest decided that your shoes were not a warranty. but the store had decided that they would replace the shoes for you.

If you would like to contact the store please give them a call.
They are quite busy at the moment so you may want to email them at bristol.store@evanscycles.com

Regards John B

That, ladies and gentlemen, is how to generate good PR.

[img] [/img]