Edited as spoken to Garmin and Amex.
I did talk to Garmin, they said the order and payment are fine and 'We are currently experiencing delays in our processing so your shipment will be delayed.'
Amex however have confirmed my payment was authorised and Garmin have simply not taken the money. The payment is no longer showing as pending, I've not been charged and there appears now no way for that payment to go through to pay for the watch.
I smell a rat...
It's all looking very promising then people, but I'll hold off the excitement until it's on my wrist.
Blimey, what a palarva
@boombang, I asked this question and the payment remains authorised for Garmin to take but CC companies usually drop them from statements after 5 days.
@BenHouldsworth interesting thank you. I did order an alternative elsewhere, so may be I end up with an Instinct (blue) spare.
Had the "delayed" email this morning.
i dont think we will fit all this in 1 film.
it might need to be a trilogy the way its going.
Amex however have confirmed my payment was authorised and Garmin have simply not taken the money. The payment is no longer showing as pending, I’ve not been charged and there appears now no way for that payment to go through to pay for the watch.
I smell a rat…
Card payments are a 2 step process. An auth in real time to check the payment is good, and a later batch submission. Some companies auth and submit at the same time (so it'll appear in full on your statement a couple of days later), lots will only submit on shipping/processing. No rat necessarily, especially as the number of batch processing days at the moment is reduced (due to bank holidays)
Mine arrived this morning (sorry not rubbing it in!)
I had an email on Wednesday saying it was coming yesterday. When it didn't arrive I wrote off the idea. I got another email yesterday saying it was being delivered this morning and happy days.
Great PSA OP, all the best to those still waiting.
I think it would only be fair to have @5lab playing himself. I think he'd be great.
I'm starting to crumble under the strain. Order still says pending (from 3.30ish on Christmas day). Been lusting after one of these for a while, but could never afford the price.
It'd drive me to drink, if I wasn't already pretty loaded in preparation for Hogmanay. 😁
I've got to the stage now that for my £96 I'd just be happy with an email.
The irony is that Garmin communicates with satellites, just not the poor sods who buy things off them.
i dont think we will fit all this in 1 film.
it might need to be a trilogy the way its going
I think this might even push Peter Jackson over the edge.
The irony is that Garmin communicates with satellites, just not the poor sods who buy things off them.
To be fair, a Garmin only gets info from satellites, it never sends info back, so maybe the email flow is appropriate 🙂
@adamt - it'd probably end up sweary, and I've already got an instinct solar surf (just in a colour I don't like as much)
Mine just arrived. Thanks again OP for a brilliant PSA.
Both mine just arrived. Thanks again OP for a brilliant PSA.
The plot thickens...
This has got the next GoT written all over it.
I'm genuinely happy for those in receipt, but the uncertainty is insane! 🙂
#firstworldproblems
Both of mine have arrived.
All ten of mine got here yesterday…
I had a delivery slot yesterday, and another today. Both times it’s failed to materialise
🤣
I’ve got to the stage now that for my £96 I’d just be happy with an email.
🙂
Much as I like to dislike Amazon, if this had been from them we'd all have had our watches on Monday.
But where would the fun be in that?!!!
I got so bored of waiting I went for a bike ride and got drenched. I'm blaming Ian Garmin for this.
Mine is sitting with a UPS driver for the last 2 days. Looks like I won't now get it until next week.
no emails as yet, bought a graphite instinct solar one at 11:40am xmas day
starting to think i should have ordered yellow one
order status is still order received, estimated processing time 1-3 days
Mine was to be delivered by 2.15 today, but it’s now been amended to ‘by end of day’
The suspense is literally killing me
Well Not really, I’ve already agreed to sell it to a mate (at no profit I should add) but given I’m locked in the house Ill this saga is providing some, albeit minimal distraction
I’m genuinely happy for those in receipt, but the uncertainty is insane
Not me, I resent them with everything I have*, they’re all worse than Hitler.
*Which does not include a new GPS watch
I think this might even push Peter Jackson over the edge.
i think Guilmero del toro could put a good spin on it
There seems to be a bizarre logic to it all, bloke on HUKD ordered 2 Instincts and an Enduro, Instincts got cancelled but now received 1 Instinct and no Enduro and Garmin refusing to refund the difference.
Likewise orders from Boxing Day being delivered and 7am Christmas Day orders still in limbo.
I think we broke them.
There seems to be a bizarre logic to it all, bloke on HUKD ordered 2 Instincts and an Enduro, Instincts got cancelled but now received 1 Instinct and no Enduro and Garmin refusing to refund the difference.
Karma for being a fud.
Well no 'delay' or UPS email here, but the Paypal payment has hit my bank ac today so I'm hopeful, but still on tenterhooks.
Likewise orders from Boxing Day being delivered and 7am Christmas Day orders still in limbo.
What, so all along the smart money was on patiently waiting until boxing day to fire the order in because that will over ride all the day previous day's orders?
Honestly, you couldn't make this shit up.
In the real world surely, the orders are processed and subsequently dispatched in the chronological order they were received?
Ha. 1 page of PSA & grateful responses and a further 8 drenched with tension & stress 😀
Here's a thought.
What's the film/trilogy/series gonna be called?
Dude, Where's My Watch.
(I'd prefer some expletives in there, too)
Likewise orders from Boxing Day being delivered and 7am Christmas Day orders still in limbo.
Hah! Straight from the Garmin website...
"At Garmin, we live by one motto: beat yesterday. Beating yesterday is all about doing your best and then trying to do a little better tomorrow."
There seems to be a bizarre logic to it all, bloke on HUKD ordered 2 Instincts and an Enduro, Instincts got cancelled but now received 1 Instinct and no Enduro and Garmin refusing to refund the difference.
Wow. That seems pretty terrible.
Have a look at P29 on the HUKD thread
Where he's posted in snips from the chat with Garmin.
They appear to acknowledge it was a pricing error.
If so, it's pretty good they're honouring it for at least some.
This is bizarre. I can't believe that my order has not yet shipped, no communication and yet some people have received theirs.
If tomorrow you want to beat yesterday, set a low bar today.
@aidy, they are close to 30 pages and 1200 comments on HUKD, it’s positively an oasis of calm and rationality over here though someone did create an online survey where responses showed 83% have received nothing but an order received email
I’m certainly not criticising anyone on this thread but I do feel I must say that reading 8 pages of ‘maybe a watch will come in the post’ hasn’t been the best use of my time today
I mean, I'd be a bit disappointed if I didn't get my order. But I'd be pretty miffed if I got part of an order, charged for a different part of the order, and Garmin refused to rectify it in any way.
