I recently had to return a cycling jacket after a fault appeared. It was sent off to the manufacturer who declared it as faulty and instructed the shop to give a replacement or a refund. Said jacket is now discontinued so the shop offered me refund. Fair enough, but the refund was minus the original shipping charges of £3.50 (They did refund my return shipping charges however) Were they right to do this, should I have recieved all my incurred costs on the basis that the jacket was faulty? The fault appeared just less than 6 months after purchase if that matters.
You've just wasted £3.50 of my time reading that so consider the matter closed
You should not be out of pocket for a faulty product. thread closed
Who gives a shit! It's £3.50 for ****s sake.
If you used it for 6 months then £3.50 is a pretty good deal
Really? Did you REALLY need us to tell you the answer to that?
So really you rented a cycling jacket for 2p per day. Sounds like a good deal to me.
Thanks for those that left sensible replies.
You can always rely on some Singletrack forum members to jump to conclusions. I was mearly interested in the right or wrongs of the situation, at no point did I moan about being £3.50 out of pocket. However for the ars*holes that think £3.50 is such a small sum, perhaps you would like to donate the same amount to charity, whichever one you choose I am sure they would appreciate it.
for the ars*holes that think £3.50 is such a small sum
It is a small sum. Tiny. Trifling.
Six months is past the cut off for the DSR's, so they wouldn't apply. Therefore I would say no, you are not entitled to a refund on the original shipping cost(nor on the cost of returning the item). If you'd supported your local bike shop instead you wouldn't have had to pay the £3.50 in the first place 😉
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Has no one ever heard of principle? jees, give the OP a break. he only asked a simple question.
I am going to start a thread asking for £3.50 I expect to see all your names on my Paypal inbox
As above its the principle not the amount
To OP,
On principle yes that £3.50 should be refunded because the item was not as described.
£3.50 in other part of the world is a lot but here it's the price of a pint.
But if we live life according to our strong principle I would have hang, drawn and quartered many people with pleasure and as weekend entertainment ... they are maggots.
😯
3.50? I gave him a dollar...
What's your email and i'll send you £3.50 via paypal.
*then again - maybe not as I'm going to reward your tightness be keeping my cash to myself.