[Closed] Moving From Virgin to BT

Don't go anywhere near B.T.

Just cancel your account and get your partner to take up one of those new customer offers.

I'm in the same position as you OP.

Called to cancel this morning and was offered the same deal as before at £26 for 18 months without any real haggling.

You will need a new line as Virgin is a dedicated network

Almost everyone else uses the BT Openreach network

I'm moving away from Virgin (to Now) at the moment as Virgin didn't seem very interested in keeping me as a customer

Taking 3 weeks because I need a new line and the engineers were fully booked

I was with BT before I switched to Virgin and their service provision (BT) - over 5 years - was near perfect with only one brief outage

I'm not a geeky gamer and there are only two of us so 65 MB will be perfectly fine (100 MB) currently with Virgin

I went through Quidco to get my £50 cash back too and have gone for a 12 month contract

[Previous reply deleted as I didn't realise BT had started doing domestic FTTP]

When we changed FTTP providers at work, the new ISP blew their own cable down the existing conduit.

Virgin is cable not fibre though, so you won't have an existing fibre connection to start with? Are you asking whether BT can provide "full fibre" over a copper cable? No.

Just make sure that Open reach will actually connect you this year.

My niece is working from home for the NHS and they are really ****ing her around. She is having to work at my brothers as they just will not come out and connect her new build flat .

Absolute shower of shit.

I have Virgin fibre into my house, but have a BT telegraph pole directly outside my house which has had numerous engineers working on it over the past few months. Yesterday a suited and booted young guy in full clear face guard knocked on the door trying to sell me a BT package claiming I would be able to get 900 mbps download speed. Looked on their website and the max they were offering was 300 mbps. Personally can't be hassled to switch as Virgin (have 100 mbps) have generally been OK with one or two balls-ups.

By all means move to someone that uses BT’s infrastructure, like Sky for example, but ffs don’t get involved with BT (retail?) themselves. My experience is that they’re a bunch of lying crooks and if it was a toss-up between BT or nowt, I’d be having the nowt.

think you have to tell virgin you’re leaving - by the time you’ve finished that call they’ll have offered you £26ish p/m to stay, I’d stay.

In answer to your question - no it is a different cable.

Called to cancel this morning and was offered the same deal as before at £26 for 18 months without any real haggling.

You're lucky you got to speak to someone who can deal with your issue!!!

We've been invoiced incorrectly by Virgin, its more than doubled, but we're on a fixed £24 ppm till March 2021. The Mrs has been trying for five weeks to get through to someone who can/will deal with it. No response to emails, live chat takes forever, she's been cut off whilst being transferred numerous times on the phone, and has now sent a letter which has been received (signed/recorded) so will see if that prompts anything. In the meantime she has also cancelled the DD so they can't take the payment, hoping that that will encourage someone to get in touch.

We're happy with the service and even moving house in June was seamless, but we just can't resolve the billing issue. Bit of a PITA tbh as don't really want to be sourcing a new provider, but if it comes to that, so be it.

I moved to BT recently. I only get 36mbps download but it is the best I can currently expect in my area. BT have been faultless. Connected me early, complete WiFi is really good (using three disks) and going via Quidco gave me cracking deal. Have now moved all mobiles in the house over to BT as well and on family plan am saving £28 per month over O2.

BT are the worst company I’ve ever dealt with, and even if their service was free I wouldn’t even consider going back.

I was in the same position re Virgin contract renewal/offer period ending. 30mins on chat later and I’m now paying £35 for broadband and tv instead of £60.

@RicB Did you get that through Virgin online chat? I might need to log on if so.

Thanks

@RicB Did you get that through Virgin online chat? I might need to log on if so.

Yep

100mb broadband plus the most basic tv package they have. 18month contract I think

My tip is be nice to the person on the other end

Interestingly BT think I have a fault with my broadband (I don’t). However they have given everyone in the family unlimited data on mobiles until the fault (that doesn’t exist) is fixed it’s been two months so far!

Thanks. I'm on £35 for broadband alone so will take some happy pills.

ta for all the replies above - I'll initially go and try and speak to someone at Virgin - if I can get a discount I'll stick with them 🙂

Sorted - got through to a Virgin call centre operator and have signed up for 18month contract at 26 per month. Result. Once again thanks for advice.

You’re lucky you got to speak to someone who can deal with your issue!!!

We’ve been invoiced incorrectly by Virgin, its more than doubled, but we’re on a fixed £24 ppm till March 2021. The Mrs has been trying for five weeks to get through to someone who can/will deal with it. No response to emails, live chat takes forever, she’s been cut off whilst being transferred numerous times on the phone, and has now sent a letter which has been received (signed/recorded) so will see if that prompts anything. In the meantime she has also cancelled the DD so they can’t take the payment, hoping that that will encourage someone to get in touch.

We’re happy with the service and even moving house in June was seamless, but we just can’t resolve the billing issue. Bit of a PITA tbh as don’t really want to be sourcing a new provider, but if it comes to that, so be it.

Well finally managed to get through to someone who wanted to help resolve our issue. Yeah it took 45 mins on the phone, but its all sorted. Back on £24 a month deal with applied rolling discount.

All it boiled down to was some numpty not applying the rolling discount to the account after the house move.