MegaSack DRAW - This year's winner is user - rgwb
We will be in touch
One of the many tasks i have done over the last few years one of them was developing the brief and assisting in the implementation of a CRM system. As i am shortly to join the dole queue and have no real idea of what i want to do and out of curiosity i did a brief search and was shocked by the money being offered for CRM. Far more than i would have thought. Afterall a CRM is just a fancy database, just wondering if i am setting my sights too low!
Does anyone know what sort of thing a company looking for a crm analyst would want? coding skills, market knowledge, SQL, analytical skills, etc? Is there any general skills needed or is every job very individual?
I know lots about this pm me.
If our experience of the most recebt CRM install is anything to go by, you just need to have your head up your arse and refuse to listen to the client. You then need to ensure that the release of CRM you install is incompatible with the enterprise wide roll out of new operating systems. Oh, and use phrases like "let's take this offline" & "a starter for ten".
Barry, sounds just like the people i had to work with, i was the client, and the fun i had getting things to work! still not right but it won't be my problem in a few weeks 🙂
IMO you need to have worked on the 'right' CRM, because as you say its just another database application.
I went for a role recently that needed CRM experience; I'd managed a full lifecycle inhouse CRM development for a FTSE business - but because it wasn't Siebel...
Siebel...
*shudders*
b r, that was my concern.
I'd inherited a CRM application that needed an upgrade. Once I'd had it scoped we discovered that we could develop our own solution for the price of the upgrade - and this would cover 90-95% of the functionality we needed as opposed to nearer 80%.
The business uses the app heavily and is constantly developing the business/organisation around it.
We outsource our CRM db, so its externally hosted and we access it via citrix. Nightmare. As I am discovering it makes linking this SAP a nightmare as its a daily batch update. Anyway the insight guys query it with SAS and if you can do that and talk in the right terms about the customer with the rest of the business then you are worth about 60K a year to us and we have about 4 vacancies at the moment.
Afterall a CRM is just a fancy database
I wonder if this is why a high proportion of CRM projects fail miserably.