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Ongoing post car accident....other party admitted liability as have their insurance.
So car delivered back after repair and not driving as it should - steering a bit tighter than it was plus drifting slightly to the right so suspect still some steering stuff not 100%. I also noted upper wishbone balljoint rubber split - obviously recent as grease fresh and absolutely no corrosion. Suspect impact damage.
I returned car to repairer who advised me that cost to date was up to max...whatever that means.
Given that the wishbone which has the damaged balljoint is only £40 for the part and 1hr to change I'd hope that the other party insurers would not baulk at this and play silly beggars - all I want is my car back to where it was before the other party decided to drive into my stationary car....
FYI at some expense last August most of the suspension components were replaced including said wishbones so they really cannot claim normal wear and tear I would hope
I would suspect that the repairer quoted for the job and was given a budget; consequently they/you would need to go back to the Insurer for 'authority' to spend.
TBH - I'd just contact their Insurer and say you are not happy with the repair and want it fixing, now.
Did you sign a satisfaction note when you got the car back?
Not sure if these are legally binding mind
Was just about to ask the same. My car was run into a couple of years ago, other guys insurance company accepted liability, car taken away and repaired. When they dropped it back to me I checked it all out and rear wiper wasn't working so mentioned it to the bloke delivering it. No problem, says he, just sign here for delivery and we'll get someone right out to look at it. Stupidly I signed and he was off like a shot, I called the garage and they gave me a load of flannel and promised to send someone out who didn't show up.Did you sign a satisfaction note when you got the car back?
Fortunately it was only a minor thing, cost me about £30 for a part which I fitted myself, so I wasn't overly bothered but if I'd have pushed them I'm not sure I'd have got any more out of the garage as I'd signed for the work apparently.
No, car was delivered to my home when I was still at work on Friday.
I drove it Friday evening and as it did not drive 100% plus I noticed the split balljoint sent an email to my insurers late on Friday evening detailing issues.
I then drove it back to and left it with the repairer on Saturday morning.
I have never signed anything to state that I was satisfied with the repair. Plus I also had to point out a couple of other issues - heater fan making a hell of a noise - noted water dripping out of it - suspect when they were valeting car they used powerwasher which if directed to scuttle pushes water straight into heater air intake....I did this once about 3 years back and learned from it! Also asked where the tool to remove covers from locking wheel nuts was...it was missing.
Ok the insurers may have given up to budget x before write-off but my thought was that as they will already have committed to pay up to x then a slight increment up to y should hopefully not be an issue.
Ok the insurers may have given up to budget x before write-off but my thought was that as they will already have committed to pay up to x then a slight increment up to y should hopefully not be an issue.
Given it's not your insurer paying, you can in theory force them to repair rather than write-off anyway (up to a point), as you're legally entitled to be put back in the same position you were before the collision.
I reckon you need first of all to speak to the repairers and determine exactly why they're refusing to fix it properly. The issue you have is that you don't actually have a contract with them, so will need to go through the insurance company who do.