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looks like the LBS may be a winner here
Never used Yodel but lost my rag with John Lewis who conveniently made me wait a whole Saturday (couldn't give me a set time was told anywhere from 8.00am to 6pm!).. of course the guy never turned up. Couldn't get through without having to wait a min of 20mins ech time before my patience ran out and I disconnected. Called them on Monday, was told "oh sorry sir we don't do collections on Saturdays you were given the wrong information." She actually suggested I drop the parcel off at the post office. the parcel being a microwave!
Deep, deep , deep breath... had a polite conversation with the manager which resulted in some compensation for my troubles.
But experience tells me these courier services are all the same... wait at home for a 4 or 8hr window!
DPD or Interlink Express will give you a 1hr window for delivery and live GPS tracking of the delivery driver.