MegaSack DRAW - This year's winner is user - rgwb
We will be in touch
Just sat here looking at a pile of stuff to return- 2 helmets, 4 pair of shoes and sandals, a jacket, a couple of t-shirts and a hoody. Took a couple of other parcels to the collect plus store at the end of last week as well. Not all my stuff either- wife's and children's.
I've only just learnt the [i]real[/i] benefit of online buying- the ease of maxing out an order- not quite sure of the size that'll fit- order another couple, up and down. Can't quite work out what colour or style you'll like best- order them all! Its simple! Just return (most times for free) what you don't need (well, it's "want", really). Twelve months to return for a lot of places now.
Interestingly (or not) I had a quick look at Cotswold's returns policy and noticed this:
The Distance Selling Regulations allow climbing equipment and helmets bought online to be returned within 14 days. For the safety of our customers, we will need to destroy any climbing equipment and all helmets (including ski) that are returned to us for refund or exchange. If in doubt please Contact Us before you make your purchase. This does not affect your statutory rights.
That's a fair cross to bear- I wouldn't be allowing online purchases of stuff like that if I were them. I can't find anything on Cycle Surgery's site (same group) suggesting they follow the same policy- wonder why the difference?
I had a quick look at Cotswold's returns policy and noticed this:
On a point of pedantry there's no such thing as the Distance Selling Regulations (and hasn't been for about three years), they need to update their website. It's the Consumer Contracts Regulations now.
Oh, and it's not clear there, but the 14-day return window starts from when you receive the goods, not when you buy them.
I've never returned anything I bought online.
I tend to use online stores for stuff that I'm sure I want. Anything that needs to be tried on for fit or style such as shoes or helmets I'll find a high street shop for.
I tend to use online stores for stuff that I'm sure I want. Anything that needs to be tried on for fit or style such as shoes or helmets I'll find a high street shop for.
This.
[quote=muppetWrangler ]I tend to use online stores for stuff that I'm sure I want. Anything that needs to be tried on for fit or style such as shoes or helmets I'll find a high street shop for.
Also this
I shop online of I know what I want, can't bothered waiting for stuff to arrive, repacking it and returning while missing a chunk of cash. Quicker and easier to go to the shops.
Only ever returned 1 thing and that was because it was faulty. Otherwise, what muppetWrangler said.
If I needed to by something in 3 sizes at the same time to make sure I got one that fitted every time I bought something I don't think my bank balance would hold out for very long.
Very rarely return stuff unless it's not as described or faulty, I'm 44 so I've an idea what will fit.
Anything that needs to be tried on for fit or style such as shoes or helmets I'll find a high street shop for.
Doesn't that limit you to the stuff that's stocked by stores close by?
For bikes, to cite a relevant example for me, none of the stores close by are willing to get a selection of relatively expensive FF helmets in a selection of sizes, for me to try on for fit....
I can hardly remember a time when I returned something bought online. I bought a cycling jacket from Stolen Goat once that was nothing like what I expected, so returned that. But basically, I hate returning stuff, so do my best to buy only the things I will definitely need or be able to use.
Wife buys plenty of stuff from Achica, Zulily and the like which turns up not quite how she expected and goes straight back.
I think last item I returned was Shimano winter boots that I incorrectly guessed the size for - couldn't find them in a local shop to try on, and they were different to the summer shoes.
Have never ordered multiples of something with the intention of sending the unneeded ones back.
I tend to use online stores for stuff that I'm sure I want. Anything that needs to be tried on for fit or style such as shoes or helmets I'll find a high street shop for.
...then buy online now you are sure, cos it's cheaper?
Doesn't that limit you to the stuff that's stocked by stores close by?
I can try the bell super, giro switchblade, new fox on in all sizes in town, for something like a tld d3 the shop could order it and return to the supplier at no cost, shoes were the same.
For the more expensive things I try as I go so I know what fits. I worked out in was a not a tld shaped head a few years back.
Online shopping creates a catch 22 with stocks.
My sister in law has been banned from ordering online by Next for the exact reasons that you define as
...the real benefit of online buying-
I've never returned something that I've bought online.
Doesn't that limit you to the stuff that's stocked by stores close by?
Compared to the wealth of options available on line, yes it can. But that doesn't really bother me too much. I do a lot of shopping online, most of the mundane stuff gets delivered so when I want something particular I'm willing to travel a bit to find it. Might mean going to a few shops to get the range of options but that's ok for me as it happens infrequently enough to be enjoyable.
If that's really not an option and online is the only way then I'll heavily research the purchase before making a final decision to buy.
Returning things is much better these days, you don't even have to leave the house. Last week my wife order an infant sleeping bag on monday from Amazon, we're prime members so it came the next day. It was the wrong size so she did the return thing online and a bloke called at the door the same day!! to collect it and it was refunded the following day. Outstanding service. Who needs high streets?!
Only faulty/incorrectly sent stuff goes back. Stuff that needs trying on/out gets bought at the place I try it on.
I do return the odd thing, but I have to admit that I am very lazy when it comes to doing it.
I have a package sitting on the end of my desk and another in the car waiting to be dropped off, I blame CRC and their 365 day return policy.
My sister in law has been banned from ordering online by Next for the exact reasons that you define as
That's impressive given my wife returns a huge proportion of the stuff she buys from Next.
Not too much. I always order 2 sizes of helmet, kneepads etc as Im between sizes so like to try it on for best fit.
The local shops never have what I want.
My sister in law has been banned from ordering online by Next for the exact reasons that you define as
That's impressive given my wife returns a huge proportion of the stuff she buys from Next.
And a bit rich coming from NEXT. My wife worked there and most of the clothing is like snowflakes regarding sizing, you'll never find 2 the same.
Spent ages looking in bike shops for body armour without any ever having good stock to try. Ordered 3 or 4 different types in multiple sizes to try from CRC in the end.
I know what size I am but that doesn't mean clothes will fit - manufacturers clothing sizing varies a lot.
I can't think of anything I've returned that was bought online. However my online purchasing isn't prolific and it's stuff that doesn't involve sizing. I bought a litter picking stick and a jigsaw last month.
I've never returned anything I bought online.I tend to use online stores for stuff that I'm sure I want. Anything that needs to be tried on for fit or style such as shoes or helmets I'll find a high street shop for.
^^ This,and to be honest,I don't like the idea of adding to the hundreds of vehicles already on the roads,returning all those multiple goods that were bought on a whim.
5-10% probably.
Reasons for return:
Bike didn't ride straight and when viewed form the front, the front and rear wheel weren't in line.
Wrong hub. I ordered 32 hole, they sent 36.
Wrong chainset, the chainset in the box was not the one it said on the box
One pair of ski boots, I wasn't sure about size and it was the retailler that said "buy both then send the ones you don't need back". I'd have bought locally but the nearest shop that stocked them was 800km away in the Alpes.
600 quids worth of waterproof coats back to blacks on saturday. I never realised i was a medium till they were all delivered, however it enabled me to choose the one I liked and reorder in medium 😳
The man in the shop was ever so happy to see me...
Rarely return anything.....but then I work in retail at the moment and can see how much of a pain returned goods are. Interestingly our kayak helmets are certainly not destroyed if returned unused.
Occasionally I'll get a size wrong and need to send back but only by accident.
My wife on the other hand will order a dress in 3 colours and send back the 2 she doesn't like.....
Wrong hub. I ordered 32 hole, they sent 36.
12% out? You were being a bit picky there.
12% out? You were being a bit picky there.
Plus, he got 4 more than he asked for, gratis. Ungrateful sod.
More holes would be lighter too!
I've returned a handful of things for being totally different to my expectations or faulty, but definitely CBA with ordering loads of stuff to return most of it!
Got a Sonos Play 1 on the "100 days return for any reason" thingy which just finished, it's going back, it's crap. Looking for something to replace it with.
I'v sent stuff back, usually cycling shirts. One manufactures size large could be another's xl or even medium and even the same manufacture sizing can alter slightly from one year to the next.
Was even advised by Chainreation once to order both sizes of an item and return the one I don't fit back. Never felt guilty about sending stuff back.
Loads.
These days probably getting on for half of what I order. Don't chance to go to my local bike shops, in town on my lunch break I've got a choice of Evans, Cycle Surgery or Cycle Republic so not the greatest selection and prices aren't amazing so I tend to get everything from CRC or wiggle and end up not being keen in real life or it fits weird.
I feel a bit guilty sometimes and buy stuff I don't need from the collect+ guy because I only go into his shop to return stuff.
100 days return for any reason" thingy which just finished, it's going back,
Ermmmm!
My wife on the other hand will order a dress in 3 colours and send back the 2 she doesn't like.....
Mine does that, only then decides she likes them all...
I feel like a reasonable rule is, don't buy anything you don't intend to keep. But if it turns up and I decide it's not right for me it goes back. Doesn't really happen that often though
Nothing. Ever!
Closest was a pair of Superstar brake pads in their early days but they didn't want them back.
I hate the idea that it's mandatory to accept returns that are not duff. Nice if you want to offer that facility but to impose that is wrong. Duff kit , fair enough and if that's what a dealer chooses to do to get the business that's fine by me. The whole thing must add to costs and the amount of traffic dedicated to mail order sales is disgusting. we should be removing road traffic not encouraging it.
off to glue the tubs onto my Higgins trike 😆
Just ordered 3 pairs of Northwave shoes from Wiggle - not normally my thing but I used to really like their hike-a-bike shoes and fancied returning back to them after a couple of years on Gaerne. Having decided that's what I was after I struggled to find bricks and motor stockists and frankly without Wiggle I'd still be fannying around. As it happens I'm keeping a pair and two are going back at no cost to me. I expect more progressive retailer will just regard this as the cost of doing business.
There can also be the advantage that ordering two sizes makes postage paid, with free returns for either one or both.
I never really order anything online, except:
Turns out nowhere in Bristol stocks FiveTen shoes. I hate buying shoes at the best of times as I have wide feet that make it hard to find a good fit, but especially when I feel I have to go online (or take the train to Exeter or something) to get a product online. So I buys a couple of pairs on CRC and neither of them is right. Dammit, they'll both be going back!
I think the only thing I've bought online that needs returning is a couple of tee shirts, basically because the illustration on the front is an iron-on or heat transfer, and not screen printed, which is what I was expecting; the last tee I bought with a heat transfer image was at a Led Zeppelin gig at Earle's Court back in the 70's...
There have been a couple of items that have been faulty, but I've been sent a replacement with no need to return the faulty original.
Bought loads of stuff over the years that's been absolutely fine, including boots and shoes, I just make certain that the size is correct, same goes for jeans, I tried a pair of Uniqlo denims in one of their London stores before ordering any of their selvedge denims; good thing I did, too.
I hate the idea that it's mandatory to accept returns that are not duff. Nice if you want to offer that facility but to impose that is wrong.
Not accepting returns would be the death of Internet shopping IMHO. Why would you buy, say, a pair of shoes online if you couldn't send them back if they didn't fit? (Also, if you can't send stuff back it opens the door to shysters who will sell any old shit and not care). The whole point is that it's to empower you to buy things unseen.
As for costs to the business, well, they've not got the overhead of running a branch day-in, day-out when there might not be a single customer. The hit they take on returns surely can't be higher than employing a shopful of staff in an empty shop?