So I'm trying to move to Plusnet for fibre broadband. Scheduled for Monday.
I got an email today saying that the Plusnet router was sent today but will take 3 to 5 Working days. Plusnet think that talk talk router will be locked out on Monday. So they could all of next week with no broad band
No broad band for even a couple of days would be desperate. I'm working from home and my daughter is studying from home
Option 1 is that I cancel and stay with talk talk. I'm told that cancelling will simply mean stating with talk talk not no service. Is that true?
Can I simply buy a router on Amazon Prime and use that. Will it be a hard to set up? Which one did I want?
4g dongle for a couple of days? Although if you live in Ampthill signal may not be best!
The signal is rubbish on my mobile network. I think the answer is new router
This one?
either get a dongle, or just enable wifi sharing on your phone (assuming you have enough data on your contract) or buy a vdsl router off amazon. I've got an asus 55DSL, which is probably overkill for your needs but does work on plusnet.
setting up 3rd party routers tends to be a right faff though, if you're not too good with tech I'd just go down the 'sharing data from your phone' route
either way, you're likely to be without broadband for most of Monday
Any DSL router will be fine. You can get your connection and login details from the PlusNet account page. Plus they should be in an email/letter they send you. I'm using an aftermarket router on PlusNet and it's fine.
Why can’t they delay the switch over until you’ve received the router?
I switched from Plusnet normal broadband to their fibre broadband. Needed a new router which they sent in the post and arrived about 4 days before the planned switch over to broadband.
I think my internet was down for about 15mins while the tech person opened the cabinet and switched cables.
So i'm learning
I need a router with built in VDSL
I will ask about delaying but from what i can work out Talk Talk are being a pain. I can see them cutting us off Monday whatever plusnet or we do
I do really have mobile signal in the house
What router have you got currently? You may be able to use that.
For FTTC, you need a router that supports VDSL. If you have an ADSL router, you could plug it into a VDSL modem. I'm sure there's plenty of people with a VDSL modem going spare.
Would need to set the correct username/password for Plusnet.
I use this as a second network / range extender (Hard wired to the sky box). Its much better than the standard Sky one.
https://www.amazon.co.uk/Tenda-AC15-AC1900-Wireless-Gigabit/dp/B0143HBZMW
Pretty lame that Plusnet know it will take a week for delivery, the switch is scheduled for Monday, but only just send the router.
Ask Plusnet what model router they're sending you is and buy it from Amazon directly? It's probably pretty cheap as the free routers are always a bit rubbish, and you could try returning it after a week if you keep all the packaging.
Take a look on FB Marketplace / Gumtree.. lots of Plusnet routers listed for peanuts and you might find one local to you.
I'm on plusnet but use a bt homehub has it's better than the one they supplied. And can be had really cheap as there are loads on ebay and the like.
Yes plusnet were rubbish
New router ordered
It will pay for itself in 7 months
Thanks
What model is the talk talk router? You should be able to just use that with your plus net credentials.
"Locked out" as in you lose your talk talk account - yes.
But "Locked out" as in you can't use the hardware any more - very unlikely.
Plus net settings are here: https://www.plus.net/help/broadband/broadband-connection-settings/
the dsl routers I've had from suppliers in the past don't give me any access through the UI to change user/password on them - I assume you could flash a different firmware/settings on to them, or root them in some way, but I've not tried
What model is the talk talk router? You should be able to just use that with your plus net credentials.
“Locked out” as in you lose your talk talk account – yes.
But “Locked out” as in you can’t use the hardware any more – very unlikely.
This. I've never heard of an ISP knobbling hardware.
There are caveats, it's dependent on the Talk Talk router allowing you to change DSL credentials on the router and Plusnet providing you with a username / password pair. Sky for one don't do either of those things. But it's certainly worth looking on your existing router before spending money needlessly.
Plus net settings are here:
So that answers the second question - it implies that they do supply credentials. You probably won't have to change anything else other than username and password.
For the record Plusnet have supplied all the settings I need for the new Router modem
They seemed optimistic that i could just use the old router modem until I said Talk Talk.
A quick google would suggest that TalkTalk identify customers based either on the landline phone number or MAC address of the router depending on which forums you want to believe. We could potentially infer from this that there's nowhere on the router to enter credentials as it doesn't need them.
There is, of course, one way to find out for certain. Log on to your router's admin page and look for it.
Off the top of my head from work broadband, Plus Net do have a password/username pair for PPoE connections. Details will be in the paperwork supplied with the new contract or via their support site (If you can log-in today do so and get the details).
As long as the router supports it you can use someone else's DNS settings without upsetting Plus Net.
I have a TalkTalk router and there does not appear to be anywhere to enter credentials; it worked out of the box just by being plugged in. It has TalkTalk's own firmware it. I think that will be the case for all their router models.