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It’s not satellite. Conventional fibre optic to a mast on a hill about 5 miles away, then line of site radio link to a mast in a field 100m from my house connected by cable.
Apologies, I misunderstood.
How much of this is theirs/yours, where's the demarcation? What's going on in the field?
What’s the cable to the dish? I know little of such things, but if it’s coax and it’s wet or the shielding is sorted to the core, that’s a problem
Not sure, it was provided by the ISP. Had it been a standard install on my roof or whatever, they'd have done it. Because it had to be remoted in the field, I had to do the cable run. It looks like coax, but is terminated with an ethernet connector. It's buried inside plastic water pipe which is sealed with silicone at either end. Not ideal, and a bit Heath Robinson, but that's what I was advised to do at the time.
How much of this is theirs/yours, where’s the demarcation? What’s going on in the field?
It's all theirs, except as above I had to lay the cable, because it it was a non standard remoted mast.
I've ran cables in blue water pipe nowt wrong with it.
I had to lay the cable, because it it was a non standard remoted mast.
Elaborate. From what to what how? Non-standard how? How did you "do the cable run"? Why does it "look like coax"?
Did the ISP provision a connection 100m away and then go kkthxbi? Again, where's the demarcation? Every install from every Transmissions engineer I've worked with has gone "See this bit? That's ours, leave it alone. See that bit? That's your problem and we can't touch it."
You can't DIY cable and then declare it's "all theirs" unless they're idiots. That's not to say it doesn't happen, of course.
Sorry to say it, but if your wife is trying to run a business, Starlink is going to make her life a lot better.
There's a lot of good info in this thread but you really do need to go through the steps nicko74 posted to try and narrow down where the issue is, otherwise any advice is just based on speculation.
Elaborate. From what to what how Non-standard how? How did you “do the cable run”?
I've answered those questions, but again.
From what to what how?
From the dish, to the router, via a field, shed and under my driveway.
Non-standard how?
A standard install was dish on the roof. ISP do everything. Mine was non-standard because that was not possible due to no LOS. So they had to site the dish in a field which created a complicated cable run the tiny local ISP weren't willing to do. They did everything else, installed the mast, made all the connections, provided the cable. But they couldn't/wouldn't dig it in, as that involved negotiating with a farmer for access, digging up my driveway etc. They were ISP tech staff, not ground workers
How did you “do the cable run”?
With a spade, buried in blue plastic water pipe. Cable clamps where it runs though some out buildings. With a mini digger where it crosses my drive.
Why does it “look like coax”?
I don't know! It just does, to my eyes. I'm not a cableist, I'm just describing it as best I can as a layman.
Every install from every Transmissions engineer I’ve worked with has gone.....
This was a very small local company, only serving rural dwellings. A few blokes and a van. Apparently more of their installations were 'non standard' than not because of the hilly topography round here, so that's how they had to work. I'm sure a big fibre installer who only does urban installations and employed hundreds would be more 'by the book' but they wouldn't have had the flexibility to provide me with internet.
There’s a lot of good info in this thread but you really do need to go through the steps nicko74 posted to try and narrow down where the issue is, otherwise any advice is just based on speculation.
I know. I'm grateful and I'm working through those steps, as and when I get chance and acquire the kit I need
Id just do as already said and plug in to the box in the shed by the dish. There's no evidence that there is anything wrong with the cables at this stage so not sure why you're getting such a grilling about them
Reminds me of high sev issues at work where every dev chimes in with random code links to things they think look a bit suspect but actually have nothing to do with the issue just look a bit ugly.
so not sure why you’re getting such a grilling about them
Me neither, I feel like I've been waterboarded! 😉 When the usb to ethernet dongle arrives, I shall be doing as you say.
If anyone is interested, some fault finding has proved very fruitful. Thanks in no small part to various advice above. I had a few blind alleys. I disconnected everything extraneous from the router (MESH hub, VOIP phone) and swapped cables around. I moved the router to the shed - no change, but at least that ruled out the cabling from the shed to the house. My heart then sank when I took another look at the dish antenna. Although it was unobstructed and secure on the pole, the pole itself was a bit wobbly. The base is buried but it's also attached to a fence post, which is rotten at the base. With storm Daragh and all his brothers and sisters over the last 9 years, I assume it has moved enough to be out of whack. God knows when or if Voneus will get around to securing and recalibrating it! 🙁
Then - half an hour ago, the postie delivered the usb to ethernet dongle I ordered yesterday. Once wired directly to the router with my Chromebook, everything was fine! Repeated speed tests showing the ~ 20 mbps I pay for, as opposed to 1 mbps (or nothing at all) over WiFi. Despite the wobbly pole. I presume this means the router, or at least the WiFi transmission part of it is borked?
When Voneus eventually deign to speak to me, at least I have a much better idea of what is wrong. Hopefully they'll provide a new router, if not I'll buy one. I will also ask them to secure the pole the the antenna is on, even though it now seems that is incidental, rather than the main culprit. And in the meantime, I have internet - albeit over a cable connection! Thanks again for the tips, and the interrogation! 😉
All good then ??
All good then ??
Getting there! Voneus tech support are still useless. 7 days and counting since first contact with their help desk. I phoned them again yesterday for the 3rd time and they again promised a tech support person would call me. It still hasn't happened. At least when they eventually do, I've done most of the legwork and can tell them what's wrong. "Please secure the wobbly antenna pole and provide me a new router".
They have only recently bought out SWS broadband who I've dealt with since install. They were local, responsive to help requests and quick to fix issues. Voneus are the exact opposite!
Cheap bucket and a 2mt pole.
Fill bucket with postcreate pop in pole. Dig hole next existing post drop in bucket top up with postcreate. Jobs a good en.
People come out and swap it over easy day for everyone.
From the dish, to the router, via a field, shed and under my driveway.
You miss my point. How is it connected to the dish? What's at the remote end? That Ethernet cable has to go into something. Is it hard-wired, is it an RJ45 jack (regular network connector), is there another box somewhere? Did the installers leave you with a big coil of cable with a plug on one end and say "off you go then, go get your spade"?
I don’t know! It just does, to my eyes. I’m not a cableist, I’m just describing it as best I can as a layman.
Fair.
I'm just trying to establish facts. It's not possible to fix this issue beyond lucky guesses unless we fully understand the setup. I've not seen this sort of radio affair before so you have to be our eyes here.
Cheap bucket and a 2mt pole.
Fill bucket with postcreate pop in pole. Dig hole next existing post drop in bucket top up with postcreate. Jobs a good en.
People come out and swap it over easy day for everyone.
Sounds like a plan!
Sorry, cross-posting. I opened this page like 7 hours ago and just came back to it now.
What's the mesh device? Can you just wire to directly to it and cut out the TP-Link completely? It's an Ethernet presentation so what purpose is the router serving?
I've just googled the isp Jesus wept thats some negative feedback