MegaSack DRAW - This year's winner is user - rgwb
We will be in touch
Okay, here's the situation:
I entered into a 24 month mobile broadband contract with 3 in April 2009 (commencing May 2009).
In January 2011 I moved into a new house with broadband already connected, as such the 3 broadband package was now superfluous to my needs (and at any rate had been utterly useless throughout). However, aware that I was on a 24 month contract I waited until May 2011 to cancel it.
According to 3's own T&Cs a contract can be cancelled at any point after it has elapsed and this can be done in writing or over the telephone. I called 3 in May and requested the contract be cancelled. I thought that would be the end of the matter, but in June a payment left my account. I telephoned them again and spoke to a customer services guy again who assured me that the situation would be resolved, but in July another payment left my account. Several more telephone calls failed to settle the matter so I went to Natwest and cancelled the Direct Debit.
Evere since I have had at least one and often multiple telephone calls from 3 on a daily basis. They refuse to be able to grasp the fact that my contract has elapsed and that my attempt to cancel the contract got me nowhere.
Now, they have written to me threatening court action, warning me that my credit rating will suffer and in one phone call threatened that they would shut my mobile phone (also on a separate 3 contract) down, in spite of the fact that I'm happy with that service and am making my payments for it without fail.
Has anyone else experienced similar difficulties with 3 (or any other company for that matter), what practical advice do you have for me?
Any help gratefully received!
I have had excellent service from the local 3 shop, but when I tried to cancel my 3 mobile broadband account it wasn't a simple process. IIRC they had a series of questions to run through whn you say you want to cancel. Some of them were worded very strangely, and if you weren't on the ball, you could have ended up with not cancelling. It was a bit hard work TBH.
I cancelled with 3 (3 shop had a special offer) and it was easy.
I can't understand why they are not doing so when your contract has finished and I would be charging them and ending my direct debits with anyone who tried.
I had a lot of trouble with 3 customer services at the call centre. As you have discovered they are very polite but completely useless. After 3 complaint letters they finally addressed my problem but it was extremely hard going. I used to dread speaking to them on the phone.
Just cancel the direct debit. Then they'll phone you.
I had a lot of trouble with 3 customer services at the call centre
+1. OH tried to cancel a dongle she didn't want and they were grade one shitheads about it.
I had an issue with 3 after cancelling the contract they kept billing me and said it wasn't cancelled. I cancelled again the same happened! In the end they talked me into a product that i didn't want so I cancelled in the 14 day cooling off period and guess what ....
They billed me for that!
Cancelled the direct debit - they added a fee to the monthly bills!
In the end I sent a letter to their head office asking them to please stop sending me bills as I had no intention of paying them and that I would let them know if I wanted another contract or service from 3.
a few weeks later another bill, but this time for £0.00 and they have left me alone since.
so send a letter to their head office!
If you have cancelled your contract and they still take payments from any direct debits that you havent thought to cancel, tell your bank that you want the moeny returned under the direct debit guarantee and you should get it back instantly. Simple as.
this is what happens when call centers move to india.
A couple of years ago i picked up on a tip, their technical help dept is based in the UK, up in Newcastle i think. I always head straight there through the phone menu and they always sort out whatever i need pretty well