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Very narked about this....
Sold a item on eBay and it was shipped to a buyer in France through their GSP process. Received all the confirmations that it went through the UK depot and was delivered.
Buyer lodges a non-receipt claim through eBay and they investigate and find in my favour on the basis tracking shows it delivered.
Buyer then lodges claim in PayPal for not receiving item and requests my evidence. So I send all the tracking numbers and copy confirmation from eBay, citing that eBay found in my favour.
News tonight is that PayPal have decided in the Buyers favour and the money has already been taken from my PayPal account.
Stinks. Surely the issue is eBay’s shipping process here. The parcel was sent in good faith and made it through the GSP. What the heckers more could I have done as a legitimate seller?
Worth a call to eBay maybe, or are the two businesses linked that the paypal decision will take precedent.
I thought once the parcel arrived at the gsp warehouse the delivery became eBay's problem. You didn't send it to France, they did.
That’s what I thought and eBay seems to too!
Paypal have gone rogue....
That does sound ridiculous op.
Hope it wasn't for a large cost item.
Not a large cost, no. But enough to nark.
I could be wrong but I was under the impression that the two companies are now very separate.
Think I remember hearing that too GC.
Defo not sending stuff abroad after hearing this.
Hope it get's sorted in your favour OP.
I'd assume that at this point you need to claim from ebay, they essentially are your buyer.
I seem to remember there was a glitch in the system where GSP non-receipts were automatically refunded by PayPal then later corrected by a human being (around 14 days later).
It wouldn’t be surprising to learn that this hadn’t been fixed yet.
Sorted now, call into PayPal and they checked and agree it was delivered so are reopening, closing in my favour, and crediting the balance back.
All the same information that they had to had in the first instance decision, so beggars belief.