[Closed] Easy jet looses 17 bikes on 1flight from Edinburgh

surely the travel insurance will pay out for that.. 🙂

Mates of mine got back from Les Gets last week. Sleazyjet left their bikes in France. Better than your situation but still a serious demonstration of sheer incompetence and lack of professionalism.

easyjet wouldn't 'lose' them - it would be an organised decision due to plane weight/fuel amounts/other luggage (according to an ex-air hostess friend of mine)

the ground handling crew (a seperate company) might 'lose' bikes though. not neccessarily easyjet's fault.

but it does suck!!! friend of mine has his missing too...

Bad news - some years ago a similar thing happened to a large group of our mates coming from Glasgow (Sleazy Jet).

They sorted all the forms etc. out at Geneva airport and the bikes were all delivered 24 hours later to our digs in Morzine.

Not ideal but at least they only lost 1 days riding & being Scottish, enjoyed the chance to drink like fish for a whole day 😉

Had a simliar thing with snowboards myself (fortunately on the return journey) & again Squeezy Jet, but they were delivered 36 hours later to our home addresses.

As above - just claim the hire bikes on your travel insurance
No point in getting all stressed up on your hols

I live in gloucestershire and always drive to the alps - similar price and at least i know where my bike is and how it's being treated on the trip.
Flown once with my bike and despite trying to pack it all properly in a bag i got two bent disc rotors and a bent chainring.

Dunno what i'll do when i want to ride in NZ or Whistler!

It was 22 on the 7am ed to geneva . Mine and 4 others in my group

We got ours at 9.30 today top marks to swissport though . Eazy jet really could no have cared less

Nothin missed as lifts in les arcs closed for lightening

Easyjet service in general has gone downhill (excuse the pun) rapidly over the last year or 2, they now make it seem like the passengers are a hindrance.

Good pun mate got us laughing cheered us up

Swissair been on the phone bikes ate now en route will be there by 1

But a biking holiday is not the same without a bike .

Btw keith if you were the glasgow guy at the ubersize baggage whos motorbike engine took 3 weeks to cone from states ?

I was the guy in the green teeshirt

That is shite news - but not surprising.

Ive just come back from the Alps, but I drove in my van with all the bikes of our group. It was a plesant drive and way safer. No crush, herding, scumbag passengers and crew. Plus we could take all our kit and spares - it was a mobile support van.

Hopefully your travel insurance will pay up, ring them to check though or you may be in for another rant.

Trimix - from aberdeen driving isnt an option - 1 day just to get out of the uk !

I hate waiting on the lifts to open !

Also i fully expect them to go missing on the way home . With a bit of luck mines goes perminantly ! Its ibsured and was built specifically for france ! A troof would make a nice replacement 🙂

As above, no way they would have space/weight allowance for that many bikes & their ticket booking system probably doesn't take that into account.

Putting bikes on planes - always remember the small print. Although you are paying there is still normally a caveat about them only being on the same flight as you subject to space and they have a right to put them on a later flight. Think about it logically - 18 bikes on one flight - that's a lot of space. As such I'm not sure insurance would cover it.

I used to have to travel lots with my bike(s) for overseas races. I've had my bike delayed behind me loads of times with all sorts of airlines from the cheap n' nasty to the full price ones. It's enevitable when loads of folk all want to get to the same place with a bike. Sods law had it that I always got delays for the bike when I had cut it fine between landing and the race. Only once had to borrow a bike. In fact often it's a winner as the bike gets delivered to your hotel and carrying the bike there yourself is a pita. But it is stressfull.

I hope yours catch you up soon.

I'm still waiting for a DH bike to turn up from Geneva (put it in Easyjets hands in July 1999).

****s!!

A DH bike owned by you would be worth a fair bit GW, the thief probs put it on ebay and retired.

Putting bikes on planes - always remember the small print. Although you are paying there is still normally a caveat about them only being on the same flight as you subject to space and they have a right to put them on a later flight. Think about it logically - 18 bikes on one flight - that's a lot of space. As such I'm not sure insurance would cover it.

Trimix - from aberdeen driving isnt an option - 1 day just to get out of the uk !

Has been done Terry.

Barry get his bike?

Yes he did .

For a fortnight id drive

We were there at check in opening - half of us got bikes half of us didnt. No rhyme or reason too who go and who didnt

went BA from Gatwick to Geneva....no problems!

would NEVER use sleazyjet EVER
!

would NEVER use sleazyjet EVER

+1

not after they dumped me at luton.

used 'em a few times - even flew with our tandem. No problem at all

used 'em a few times - even flew with our tandem. No problem at all

Apart from this time?

[url= http://www.singletrackworld.com/forum/topic/easy-jet-dented-frame-how-much-to-claim ]http://www.singletrackworld.com/forum/topic/easy-jet-dented-frame-how-much-to-claim[/url]

oh my gawd I am dim sometimes

I had my bike delayed twice on BA. Was couriered to my door as soon as it landed (even though it meant being delivered at midnight) so can't really complain too much.

TandemJeremy - Member

oh my gawd I am dim sometimes

TJ, admits I got something wrong shocker! 😉

tj wrong! are you mad? 😯

BA left my bikes in glasgow for a day and then delivered them to the wrong hotel. Finlly got them after two days

oh my gawd I am dim sometimes

I blame the Fatties!

It was their excess weight and bigger clothes which took up all the extra space and weight.

We must be lucky flown with our bikes at least once a year for the last 8 and never had a problem, never had anything broken (but then Mr MC does pretty much take them apart) or lost. As mentioned though 17 bikes on a plane they won't have accounted for that. Mind booking with BA you put the bike as "excess luggage" Easy Jet should have known as you book the bikes on as a "bike".

As mentioned though wouldn't your holidya insurance pay for the days hire of a big ass DH bike?

Why do people take out holiday insurance? Why pay for the fraudsters and all those people working for the insurance company when you can self-insure. Health is the only important one and that is covered by the european card (in Europe obviously). You'll find that many other things get covered if you use a credit card, your car insurance covers a host of others if you go by car (even skiing in my case) and airlines have to comply with obligatory compensation rules.

Each time you go on holiday note how much you would have spent on insurance and how much you could have claimed. You'll soon have a kitty to cover most eventualities. Do the same on everything you insure and if you're more careful (and more honest) than average you'll be quids in. Just the money I've saved by insuring my car third party (no fire or theft) over the years (with compound interest on the money saved) is enough to buy a more expensive car than I've ever owned.

EasyJet, Ryanair etc: hand baggage only and rent anything you can't wear/carry. Regular airlines: pack it well and cross your fingers.

We are off to Livigno for a couple of weeks and driving from Edinburgh. Easyjet was too dear with bikes...

Why do people take out holiday insurance? Why pay for the fraudsters and all those people working for the insurance company when you can self-insure. Health is the only important one and that is covered by the european card (in Europe obviously). You'll find that many other things get covered if you use a credit card, your car insurance covers a host of others if you go by car (even skiing in my case) and airlines have to comply with obligatory compensation rules.
Each time you go on holiday note how much you would have spent on insurance and how much you could have claimed. You'll soon have a kitty to cover most eventualities. Do the same on everything you insure and if you're more careful (and more honest) than average you'll be quids in. Just the money I've saved by insuring my car third party (no fire or theft) over the years (with compound interest on the money saved) is enough to buy a more expensive car than I've ever owned.
EasyJet, Ryanair etc: hand baggage only and rent anything you can't wear/carry. Regular airlines: pack it well and cross your fingers.

So to summarise, you're a cheapskate

Easyjet service in general has gone downhill

Really? By christ, they must be bad now, then. I can only assume that once hitting bottom they started to dig.

(Health) is covered by the european card

That's [i]very[/i] basic cover, though.

I've checked the dictionary and "cheapskate" doesn't include "basing decisions on logic rather than unfounded fears" or "generally buys XT but sometimes can't resist XTR".

[i]Why do people take out holiday insurance?[/i]

How does the European card get me helicoptor'd off a mountain?

Self-insuring is only practical if you take frequent holidays, for people like myself who only go abroad on average once every five years, self insuring is risky when entrusting £4k of bikes to the airline.

Besides, places like Snowcard will cover you and your equipment under one policy. And, those of us with M&S insurance can be smug that their bikes are covered even in the hands of baggage handlers 🙂

It's not very basic, it's as good as the health service of the country you're in, Cougar. My mother-in-law broke her hip whilst staying with us in France. She was taxi-ambulanced to the hospital, operated on within four hours, spent a week in hospital and had psysio when she came out. She was insured and put in a claim for everthing that wasn't free: £40 for the taxi-ambulance.

You don't need a Euro card to get helicoptered off a mountain. They'll normally get you off without a helicopter for 100e or so unless you're really smashed up, and if you need a helicopter they'll give you a bill for 600e-1200e. You decide what to do with the bill.

17 bikes on 1 flight? If I turned up at the airport and saw that many bikes booking onto my plane then I'd worry...

It's a lottery really and nowt to do with the baggage handler - more to do with the captain and his fuel.

I've always flown BA to Geneva with the bike with no problems. Always book it on in advance and pray that not many other people will be travelling with bikes. I usually book the earliest flight in the morning even if it means being at check-in by 5am.

There will be a standard allocation for space for outsize baggage on a flight - more go on a fill up basis if there is space. 17 bikes is way more than the airlines plan on, so most would never have been loaded. They did not lose your bikes - they knew where they were.

Why do people take out holiday insurance? Why pay for the fraudsters and all those people working for the insurance company when you can self-insure

Really? Self insurance is quite a gamble - you need pretty big resources to do that. Do you have car insurance, or do you self insure there too?

I've been across the area covered by the Euro card a few times. I'd not want to think about anything other than A&E in a few of those countries and would want better care / repatriation if required. Magnified by about x1000 for a family man.

The only holidays I buy insurance for is the ones in the US (at least once a year for family visiting). By the time you've paid for that (and believe me, self insurance is not an option there), paying annual that covers Europe isn't much of a stretch.

You don't need a Euro card to get helicoptered off a mountain. They'll normally get you off without a helicopter for 100e or so unless you're really smashed up, and if you need a helicopter they'll give you a bill for 600e-1200e. You decide what to do with the bill.

And the rest! When Swiss Air Glacier Rescue scraped me off a Swiss Alp, the bill from them alone was in the order of £2000. Add in 4 days in a Swiss Hospital (lovely nurses, dire food) and a private air ambulance flight back to the UK and the bill was over £20,000.

All paid for by Direct Line. Oh and they paid to get my bike and luggage back too cos I couldn't carry it.

As for EasyJet - never had a problem with them and I've had loads of flights to France, Spain, Switzerland with them. And they're much less obnoxious than Ryanair.

Just the money I've saved by insuring my car third party (no fire or theft) over the years (with compound interest on the money saved) is enough to buy a more expensive car than I've ever owned

As for travel insurance, it's all very well having an EHIC to get treatment, but that doesn't get you off the mountain where you've injured yourself. We have free travel insurance through our bank anyway.

if you need a helicopter they'll give you a bill for 600e-1200e. You decide what to do with the bill.

I am with educator on the insurance - you have all healthcare paid for using your reciprocal arrangements.

Teh likely worst outcome is that you have to stay in Europe until you are able to get on a plane home in a single seat rather than getting the next plane home and taking up multiple seats.

A friend of mine recently smashed his leg sking. he was not insured. he was home the next day with a bill for a couple of hundred pounds. But he didn't get teh helicopter off the mountain and he got on a normal seat on a plane.

I have never used travel insurance and doubt I ever will - its simply not needed in europe

Well I never paid my Swiss hospital bill, but don't feel at all guilty as I'd never particularly wanted to go, and certainly wouldn't have bothered if I'd known they were charging (no mention of that - or at least not that I noticed, it was for trauma counselling so not in the best state to take these things in, and very unimpressed to get billed given the circumstances).

You can't fit 17 bikes + 156 suitcases in the cargo holds of an Airbus A319, which is why they didn't arrive down in Geneva with you.

Teh likely worst outcome is that you have to stay in Europe until you are able to get on a plane home in a single seat rather than getting the next plane home and taking up multiple seats.

Believe me - having now had to twice make arrangements to get people home there's plenty of worse outcomes

I have never used travel insurance and doubt I ever will - its simply not needed in europe

In your opinion, it is not needed for you, in your circumstances, in Europe.

For many others, especially those with children, it is.

This is, like helmets, about your personal risk management and your personal levels of comfort.

Edukator,

It's not very basic, it's as good as the health service of the country you're in, Cougar.

If your MIL had died they wouldn't have repatriated her body without insurance. Your spouse may have been grateful for insurance in that circumstance. Similarly if you need an air ambulance to bring you back to the UK (a low probability - but not an insignificant risk for someone mountainbiking in the alps). Or if you are discharged from hospital but have to wait say a week until fit to fly (or even able to get a flight in more remote areas) they won't cover the accommodation cost.

Of course all insurance means you should be "quids in" if you self insure for long enough. The amount I have paid on house and contents insurance outweighs the one claim I have made by 10x - however I can't afford to rebuild the house or ever completely refurnish it following a fire so the policy is actually sensible.

Obviously MOST travel insurance claims are for much lower values. But even a relatively minor accident could see you leaving the hospital with a patient contribution of a couple of hundred euros in some european countries. Add in £40 for the trip to hospital. £300 for rebooking a flight home at short notice having missed your original flight, another £40 to get back to the airport because you are not where/when you were meant to be. (More if a partner/spouse has stayed to wait with you). Very quickly a minor accident has added up to over £500. Probably £1000 is your wife stayed to check you were OK. Now if you are either reasonably well off (where that level of cost is minor) or have been squirreling the money away from each previous trip then you will be fine. If it happens in your first couple of trips then you will have a big cash flow hit and not getting insurance may not seem so wise.

And that is only looking at the costs of an accident abroad. If you have an accident in the UK before you go (or some other emergency) and need to cancel the trip completely you may not be able to afford to rebook - so it is money down the drain.

I don't think you are a cheapskate - I think you are obviously reasonably well off to be able to afford to take the risk.

I do think single trip Travel insurance is expensive - but I can cover my whole family worldwide for a year for about the same cost as two 1 week trips to Europe with a high street name.

Just the money I've saved by insuring my car third party (no fire or theft) over the years (with compound interest on the money saved) is enough to buy a more expensive car than I've ever owned

Well that shows just how much you know about the UK insurance market - I'd save no money at all insuring 3rd party.

The thread seems to have drifted off into an insurance debate - not sure why. As I said in my earlier post, a reasonable DELAY (not loosing it completely - obviously very different) in your bike getting to your end destination is usually written into the terms and conditions of your purchase of hold space for it. Of course what constitutes reasonable is up for debate as your idea when travelling for the sole purpose of using the bike, the the airline's position of carrying bikes as a secondary consideration after people are probably very different. As such I doubt anything but specialist cover would help you as you signed up to this as a possibility at the outset and most glass-half-full types choose to overlook it as a possibility.

I'd be very interested to hear of anyone who has managed to get compensation (at say a rate of £80 a day for substitute bike hire) in such circumstances.

Children are really easy to deal with. My son got taken off the hill skiing (yes I did pay for the mountain rescue, ambulance, and a derisory contribution for the IRM scan things). No more than 200e some of which came back from his ski race licence. He didn't need to drive or work and could be carried around on my shoulder - less hassle than if my wife had done the same.

My comment aboout what to do with the bill refered to the fact that in France at least it's worth pleading poverty and trying to negociate when rescued off-piste, point out you are not insured from the outset and the bill will reflect this. You'll need more than just holiday insurance for extreme sports and off-piste skiing. I suggest the Carte Neige. On-piste pay the extra 1e insurance per day on the ski pass.

When I had a car in the UK it was insured "road trafic acts only".

I don't insure my bikes; property and solar panels are insured but the contents cover is derisory and the window are not; The car insurance is minimalist; no health insurance; no travel insurance; there's a bit of sporting insurance included in my triathlon licence.

It's a question of balancing risk, cost and reward. House insurance is cheap; a couple of hundred quid to cover several hundred thousand pounds for a year. Holiday insurance is expensive (well more than the house policy for the number of holidays I take each year) and covers things I can pay for no problem.

TJ - have you considered the possibility that it could be months (or even never) before you would be well enough to get on an ordinary aircraft and travel home in a single seat? You don't even need to be doing high risk activities to be taken seriously ill or have an accident.

I wonder if your view will change as you age? I wonder if you would come to the same conclusion travelling with kids? I wonder if you would arrive at the same decision if your net worth was much less than it is (I have no idea if you are well off or not - but many people spending a grand a head on a trip to the Alps will probably have less than a grand available in cash!). Would you take a different view if your earnings were also likely to be impacted by an accident (IIRC you work for the NHS so are reasonably well looked after in the even you are unable to work for several months due to injury/illness) - if I miss work I don't earn - adding that to an unexpected bill could really hurt.

Edukator - I don't agree children are easier in all circumstances. If their treatment extends their visit then it will extend yours too.

Perhaps holiday insurance is more expensive in France? Its possible to insure a family of 4 worldwide with winter sports cover and one of the parents with some underlying medical issues for less than £100 per annum.

"months (or even never)". Do you actually dare go outside Poly? Spend too much time worrying and insuring for everything that could happen and you'll end up doing less.

How much does your holiday insurance that covers you for months abroad, never being able to come back in a single seat and loss of earnings during all these months or years cost you?

Do you actually dare go outside Poly? Spend too much time worrying and insuring for everything that could happen and you'll end up doing less

Crap line.

Poly

I can't be doing with hiding from millions to one risks - the sky might fall in you know. 🙄

I find it very hard to foresee a circumstance where you couldn't travel home on a normal fight for months - or by train.

I am 50 and have been cycling and mountaineering all over the world

My net worth is low - but I do have a credit card. I get no sick pay at all bar SSP.

I am content to rely upon t he reciprocal arrangements where they exist. perfectly adequate. I would have health insurance if I went to the US

On that basis, Poly, holiday insurance is more expensive in France. Especially if it includes winter sports such as ice climbing, ski-moutinaeering, para-gliding or any other potentailly dangerous activity. It's usually batter to get a competition licence, Carte Neige or CAF membership in the relevant discipline to cover the basics and cough up for the rest.

I'm surprised a policy that cost only £100 for a whole family worldwide for a year covers you for extreme sports.

sleazyjet lost our boards when we flew to marrakesh with them. The trouble was, our destination (tagazout) was a 6 hour drive away, and they couldn't tell us if they'd be on the next flight (the next day) or not, so we didn't know whether to go (and rent boards) or stay, and risk losing 2-3 days of the holiday sitting in the wonders of marrakesh.

In the end we left, then got a call that they'd found them, and they'd be back the next day. They weren't willing to pay for anything for the inconvinience though (ie either rental boards, cost of getting the boards to tagazout, cost of our petrol to pick the boards up, cost of us staying one night in marrakesh, nothing)

Just renewed my annual multi trip Euro insurance

£16.15 [bought as a couple @£32.30]

Given I go away 6 or 7 times a year, I really couldn't be bothered trying to save the couple of quid per trip

Having seen what Uplink pays, if that includes helicopter rescue from remote mountains then I retract my earlier comments about it being cheaper to self-insure. Just what does that cover, Uplink? Your camera being nicked or more? Memebrs of my own family paid ofo the order of £100 just for a week here in France. That included repatriation if injured or ill but no extreme sports or loss of earnings.

details here

To be clear though, this is just general travel insurance for trips away with the missus, not specific cycling trips

Insurance is the biggest waste of money -

- until you need it!

"You may not be covered when you take part in certain sports and activities".

#goes to page 12#

(Mr MC posting)

uplink that is too cheap to pass on, given they have an admin fee to process the policy they cant be making much.

along the "off" topic, I recently bought my first car (at the age of nearly 40, so no car NCB) and fully comp was cheaper than TPFT or 3rd party only (TPO); by going for TPO the insurers assume you think you are a bad risk.

Ive been hospitalised twice in Morzine, and claimed it all on insurance. What is obvious out there is that all the private parties are on kick backs, the private ambulance drives straight passed a hopsital and takes you to a private clinic (in Thonon).

When I broke my knee on top of all the medical costs I was driven onto the tarmac by an ambulance and carried onto the plane, where I had the entire front row of seats. When we landed in the UK I had a luxury taxi waiting for me as I couldnt get into MC's tiny skoda fabia with her and the bike bags in the back. I was happy to have insurance pick up those useful extras.

And back "on" topic, I bought a Seat Alhambra specifically as a bike transporter and dont intend to fly to the alps again, but will be flying bikes long-haul.

Personal liability for cycle-touring is not covered. You have to pay an extra premium for winter sports and there's an excess similar to what rescue might cost on some sports. T'aint worth the pixels it's made up of.

T'aint worth the pixels it's made up of

surely that depends on what you're doing on holiday?
I personally wouldn't dream of cycling touring or playing in the snow, and from memory, the premium for sports cover for one trip wasn't a great deal

From your comment that you picked out of the policy, I take it personal liability is important to you? - how do you cover it then?

uplink - everything else is covered under reciprocal arrangements bar repatriation. Thats why it so cheap

Home insurance. It's also covered by the "training" cover of a competition licence. Have a look at your home and motor policies, some things you may be covered for are surprising and may mean you need no more.

Other insurance products are available. We had one that covered the likes of scuba (which kicks mountain biking's ass for medical costs) down to 30m for less than £100 per yr for 2 of us, globally.

uplink - everything else is covered under reciprocal arrangements bar repatriation

cool, so they cover lost and stolen baggage too? - how good is this EEC thing 🙂

So 2 quid per trip for possible repatriation and baggage cover [if needed] is OTT?

OK then

PS adding up to 17 days winter sports cover costs an extra £6 for the year

Esay jet is the Tesco value flight companys, its like buying a bike from halfords or eating 4p noodles. You get what you pay for, if you had payed a few pounds more you could have gone on KLM and arrived with youre bike 🙂

Years ago my landlord at the time and his wife (both police officers) went skiing in Norway. On about day 3 he was up on the slopes having a lesson when a ski-doo turns up and a very urgent bloke asks for him. His wife has been taken ill and he is needed urgently. He jumps on the back of the ski-doo and they charge down the hill only for the driver to crash before they make it to the hospital.

He was helivacced off the mountain with two broken legs, a broken pelvis, broken ribs and a punctured lung. In the itu ward next to the ward he was being treated in his wife was being treated for a DVT that had moved and caused a pulmonary embolism.

Upshot was the two of them spent an extra month in Norway before being brought back on an air ambulance. It was months and months before both could resume full duties.

It sounds like a farce but it happened to people I know so I always think of them when I ponder the need for insurance. Not always worth it and a reasonable risk given reciprocal arrangements - but it could be you!

I have used dogtag in the past which does mean you get some cool wannabe militaryesque tags as a memento!

I find it very hard to foresee a circumstance where you couldn't travel home on a normal fight for months

EasyJet/RyanAir won't let you on the plane unless you can walk to and onto the plane unassisted, without crutches or your mates holding your arms. Oh, and this does apply to people living in Scotland, as I know you believe this is a caveat to do what you want.

If you can't imagine having you leg in plaster, from a biking accident, you don't have a imagination, and deserve the thousands of pounds bill to get home.

my mate just got hellicoptered off the avoriaz->morzine road (after hitting a car, hard). You can't be in a much better place for a crash in the alps, yet it was still a heli job. I expect his total costs to the insurance company may be rather high..

So if we'd paid £44 as a couple for the last thirty years I'd have been able to claim for a couple fo hundred pounds worth as anything else I have paid wouldn't have got over the excess. So I have 30 x £44 + interest - £200 to spend just from not having taken holiday insurance.

It's not like I haven't fallen off things (cliffs, caves, bicycles, skis) but each time I've just sorted myself out at minimal cost. Madame crashed her bicycle in Spain (broken collar bone). We initialy refused to be picked up by the Guardia but when he got angry and pulled his gun out I got in the Jeep (having put the bikes in first at gun point). He initially told us he was taking us to a Spanish hospital but I argued against so insistently and noisily he eventually just took us to the Guardia headquaters. From there we got a 4X4 taxi from France to pick us up and take us home. About £60 at the time.

richc - a friend of mine just flew back easyjet having broken his leg and was in a full leg non weightbearing plaster so was on crutches and could not bend his leg. He is also nearly 7 ft tall. Not an issue