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Following my recent enquiry about kids cycling jackets, I ordered a couple from a well known retailer. They were delivered to my brother’s house and he had a look but decided they were too small, and since bigger sizes were out of stock, he returned them via Hermes. Now he has a confirmation of delivery from Hermes but it is only signed “Reception”, not someone’s name. The retailer denies all knowledge of them.
So – I’m polishing my bombers and practicing my shoe peeing – but who should be the target – the retailer, or Hermes ??
Hermes
Edit, nope, it’s the retailer as hermes have actually returned the item.
Hermes the retail can’t be blamed for goods not returned.
The goods WERE returned if the signed receipt is not a forgery !
Who organised / paid for Hermes to do the return? If it's the retailer then it's easy - it's either their fault because their agent (Hermes) failed or it's their fault because they didn't process the return.
Assuming you arranged the courier, it's the sender's responsibility to ensure delivery. Get on to Hermes.
If you didn't arrange the courier, I'm not seeing how it's anything to do with you at all.
The goods WERE returned if the signed receipt is not a forgery !
I wouldn't put this past Hermes...
Usually, I get an email from them saying delivery 3-5pm.
There's normally a knock on the door about 11:30, and a parcel handed to me. About 3:30, I get a delivery notification with a forged signature...
Assuming you arranged the courier, it’s the sender’s responsibility to ensure delivery
How can I ensure delivery? If the addressee flatly denies receiving it, however implausibly, what can a sender actually do?
Responsibility lies with whoever engaged Hermes.
The kids for being too big
Your brother, because he's your brother and brothers are always in the wrong.
Your brother, because he’s your brother and brothers are always in the wrong.
That's more like it !!
In the meantime that is definitely the last 50 quid I spend at this particular shop!
I would just assume that the signature is a forgery.
Parcelforce did that to me once, verified by the fact that the signature was supposed to be that of a neighbour, and when I went door to door to ask every neighbour in a three street radius, discovered that there was no such neighbour or signature. Then my parcel “showed up”, opened, at the local post office, and even the clerk there said she assumed the driver took it, signed for it, then returned it when he saw that the contents were of no value to him.
Might not be forged signature could be it went to the wrong place.
How can I ensure delivery? If the addressee flatly denies receiving it, however implausibly, what can a sender actually do?
Get on to Hermes.
If its a return via the retailers specified courier, which is Hermes, using the retailers returns procedure, as soon as hermes acknowledge receipt of the goods its the retailers responsibility.
I had this with CRC, return a set of Fox forks via Hermes and they disappeared, but as the Hermes tracking clearly stated they had received them CRC just refunded me.
Might not be forged signature could be it went to the wrong place.
Signed as "Reception"? If that's not written by the courier I'll show my arse in Greggs' shop window.
Where as J Smith is much more convincing.
Has the retailer checked on their roof, up any trees or over any walls/fences within a 5 mile radius etc etc
As its Hermes it could be anywhere, 100% it will have been "signed for" by the delivery driver too.
Signed as “Reception”? If that’s not written by the courier I’ll show my arse in Greggs’ shop window.
It is fairly common to be fair.
At my office any parcels signed for downstairs say the same.
The building management encourage us to get parcels delivered to the front desk as an added “concierge” service. But no individual want to take responsibility for damages/lost/incorrect deliveries etc. So they all sign “reception”
Doesn't the PDA used by Hermes drivers show the location where the package was scanned before handing over to "reception?"
The retailer (especially if an actual shop) likely doesn’t even have a reception. Hermes guy should’ve put “Goods In” to really nail em
If you've arranged the Hermes delivery rather than the retailer, you need to phone them and raise a signature dispute to start an investigation.
Tell them that the business is disputing receiving the goods and you want them to check the GPS when the goods were signed for.
Go from there. If they can't prove that they've delivered it, you've got grounds to claim.