After waiting 65 minutes to talk to my bank and another hour to speak to a utility company, both queries I could not do online, do you think companies will be forced to improve customer service?
I pretty comfortable navigating the internet so I really feel for people who have to call.
Don’t really see how they will as they need to pay people which they don’t want to do. Bit that pisses me off is the 7 minutes of press 1 press 2 key in your date of birth. Just give me a time you’ll call back would be preferable.
Still I’ve just moved an isa from one online provider to another and they are not much better. Money appears to have vanished!
There should definitely be a law that forces companies to allow customers to unsubscribe from services using the same method that they used to subscribe. At the moment it’s too easy to buy stuff and too hard to cancel it. “You have to call us to cancel” should be illegal.
Do it by email? Depends what you are trying to do I guess.
I find it the best way because then you have a record of everything
I'm seriously considering changing banks because mine doesn't accept emails.
If it's taking you 65 minutes to talk to your bank, sounds like you need to change banks. Any chance that your with HSBC? I'm with Lloyds and have never had to wait more than a few minutes to talk to someone.
It was Lloyds that I rang today.
Yeah it annoys me that you cannot cancel renewals online despite subscribing painlessly online.
I've moved to Starling recently. Life has become much simpler.
If you want a bank you can phone - First Direct.
More generally I was pleasantly suprised a couple of days ago when I got through to the Inland Revenue in 20 minutes and they sorted my problem in 2 or 3 minutes.
Had to phone Netflix when my account got hacked. Another fast response and quick solution.
Phone contact was another reason I left Virgin Media - £70 a month and a tech support line involving numerous menus, waits, then ending up with a call centre where the staff were not native English speakers and couldn'r understand me. In fairness the call center I spoke to when they refused to drop their price and I left was a UK call centre.