Consumer rights, fa...
 

[Closed] Consumer rights, faulty replacements.

Posts: 357
Free Member
Topic starter
 

Asking for my buddy, his MBP is now on its 4th keyboard with the known fault, he's had it 16 months and the first fault was within 6 months. Apple have said they won't refund him, but they will replace the whole computer once the keyboard has been repaired a 5th time.

Anyone know his rights for a refund?


 
Posted : 25/05/2018 11:09 pm
Posts: 44680
Full Member
 

He can now insist on a replacement or his money back by my reading of the law.

guidance here

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act


 
Posted : 25/05/2018 11:11 pm
Posts: 7563
Free Member
 

I got told not to eat crisps near mine.

Better since.


 
Posted : 25/05/2018 11:21 pm