[Closed] cant log in?

Cheers whitestone.

Update here:

https://singletrackworld.com/forum/topic/our-forum/

Apparently they've changed something, so worth another go.

(Still not working for me, so I've emailed them to let them know as requested.)

Still the same for me, too

...And I'm back in the room!

Thanks to whoever fixed this because I'm sure they are having a crap old time of things at the moment.

I've had success on PC following this method to delete cookies from <span style="text-decoration: underline;">just</span> STW:

1. On your computer, open Chrome.
2. At the top right, click More   Settings.
3. At the bottom, click Advanced.
4. Under "Privacy and security," click Content settings.
5. Click Cookies.
6. Under "All cookies and site data," search for the website's name.
7. To the right of the site, click Remove .

From  https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en&oco=0

But there doesn't seem to be an equivalent for Chrome on Android, i.e. no way to selectively delete cookies from a particular site on mobile as with desktop.

I don't really want to delete all cookies from my phone as a) I have some open tabs with shopping baskets that I'm not yet ready to buy/ keep adding to 🙂  and b) I'd have to enter in full log in details for all other sites which won't remember me.

Any suggestions?

Cheers

It seems like, in theory, what I did on Android should be the equivalent. But I still can't log in. What I did was (pasted from previous post):

To clear the cookies on Android I went to the singletrack website, clicked on the padlock in the address bar, then on ‘SITE SETTINGS’, then ‘CLEAR & RESET’, which claims to ‘clear all local data, including cookies and reset all permissions for this website’. I said ‘yeah!’ and did it, but it still won’t let me log in.

I also looked through the full list of sites for which I have cookies (three dots, then Settings, Site settings, All sites, then scroll…) in case there were other variations on <span class="skimlinks-unlinked">singletrackworld.com</span> or gofar or something, but couldn’t find anything lingering.

same problem here.

Still no ability to log in on Android device. Shambolic.

No singletrackworld cookies left. Could be some other url stem cookies, but maybe that would entail STW owning up to pushing ad Co cookies on to users?

I've cleared cookies again but still can't log in unless I go incognito.

The forum is also very slow this afternoon, 30 seconds to over a minute to load pages.

Can you email tech with your issues, what you’ve tried and the system browsers you use please. Ta

@Stoner - I only cleared the STW cookies in Chrome, i.e. those set by the domain singletrackworld.com. I had to do it twice yesterday but it was OK this morning when I looked.

I can log in on via Chrome browser (desktop), but not Chrome Browser on the Android phone.

Incognito only for me on my android phone. To make matters worse, it's also caused me to try and reset my password, which it now won't recognise so I'm not even sure which problem is keeping me out.

I was really ****ed off with this, but the longer it goes on, the more inclinded I am to say **** off to STW and walk away.

Thanks for your suggestion Roger_Mellie.

It worked for me and I'm currently logged in and add free.

At £1.50 a month, I currently feel like I’m being ripped off!

Really?

Cleared cookies on Chrome/Mac and now fine (thanks Andy)

I've started getting really frustrated that the site keeps logging me out, so each time I go to post and realise I've got to log in, I've just buggered off to another corner of the internet.  (I've only made one post in the last 5 days and I think that was from my phone)

So it was only this evening that I realised I cannot log in since the overnight outage.  After 10 minutes of googling and getting lost in the Chrome menus (as I didn't want to delete all my cookies), I finally found this guide that let me just delete them for this site.

I'll put a crisp £20 on the bloody server making me log in again within the next 48 hours though...

https://www.beacontechnologies.com/blog/2012/10/clearing-cookies-from-just-one-site/

I can log in on this android tablet which I have not logged in on before but not on my desktop which I normally use

now manage to log in after deleting all cookies with singletrack in the  name included lots of ones with "ad" but strangely seems to be not all stw cookies.  Now logged in but this is still a shambles

Can log in on the wife's phone where I've never logged in before, but still can't get in on my phone no matter how many times I clear the singletrackworld.com cookies.

Just spent 30mins trying to remove individual cookies that I don't recognise and attempt login on one of my lesser used android devices. No joy until I cleared all cookie and browsing data (settings, site settings, privacy) for all time. (7days,4 weeks etc didn't do it). So some old cookie or downloaded data, but not named as singletrackworld.com still causing a conflict with new login data/cookie on android. Only complete cookie purge seems to do it. So won't be logging on with my main device anytime soon as it holds too many cookies for sites I respect and want to keep.

Me too. Phone is OK. Home computer still says no and I'm not buggering that up for every other site, so it looks like less time on here for me.

A bit like a ban. May as well say **** and earn a proper one 😉

cheers RogerMellie - worked for me too

Incognito again as it still doesn't work.

m.audi.co.uk (embedded in singletrackworld.com)

Found this in my cookies list (there's a lot to scroll through). It's not fixed it, but it does make me wonder how many others there might be. Is this likely to be the problem? I'm no IT bod.

Thanks Spooky for this.

Recently, I needed to be able to clear a single site’s cookies on my computer in order to test an issue that a client was reporting. I certainly did NOT want to clear all cookies on my computer, which is the default and easiest method for most browsers (how would I remember those thousands of passwords that I have stored everywhere??), and it took a little searching on how to do this in each browser for just one site. Hopefully you’ll find this list useful as well!

Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Click Chrome menu on browser toolbar
Select Settings
Click Show advance settings
Click Content settings in Privacy section
In Cookies section, select the site that issued the cookie, then the cookie, and click Remove

Firefox: http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored#w_delete-cookies-for-a-single-site
Click Firefox button or Tools menu, then click Options
Select Privacy panel
Set Firefox will: to “Use custom settings for history”
Click Show Cookies
In the search field, type the name of the site whose cookies you want to remove.
Select the cookie in the list to remove and click “Remove Cookie”
Click “Close”

Internet Explorer 9: http://answers.microsoft.com/en-us/ie/forum/ie8-windows_other/i-want-to-selectively-delete-cookies-in-windows-7/ac10aa92-6919-40b2-a8c7-06a4fe184b6c (NOTE: Though hosted on a Microsoft website, this response was from a non-Microsoft employee, but I couldn’t locate an applicable Support document)
Click on Tools, Internet Options
Under Browsing History, click Settings
Click View Files
Locate the cookies to delete, right click and then click Delete

https://www.beacontechnologies.com/blog/2012/10/clearing-cookies-from-just-one-site/

I can log in via Chrome, but not Firefox, but, I can and I am, so very happy.

Nope, embedded cookies doesn't seem to be it. Either that, or I missed one.

I'm not trawling through that list again though.

Feels like there's not a lot of drive to resolve this though.

Couldn't log in on my Android phone or Firefox on Windows 10 netbook.  Thanks to this thread got the idea of trying private window on Firefox and was able to log in.

Another forum improvement.

IT Tom is working on a cookie cleaning tool he is hoping to launch it on Monday to help those out having issues.

Drac - given the clustermess of this forum up-grade do you really think anyone will download and use an unverified cookie removal tool from the same guys?  I certainly do not trust them enough to do so.

That’s your choice TJ.

Drac - do we know if just waiting a couple if weeks for the cookie to expire will resolve it anyway? That might be an option for some.

 do you really think anyone will download and use an unverified cookie removal tool

i assumed it would be a server-side fix but could be wrong.

 do we know if just waiting a couple if weeks for the cookie to expire will resolve it anyway?

I don't know the root cause but I can't see any reason why that wouldn't be the case.

Tried to log in on Android using opera and no joy, desired to Chrome on the same phone and it logged in no problem.

Weird and crap at the same time.

Drac – do we know if just waiting a couple if weeks for the cookie to expire will resolve it anyway? That might be an option for some.

My knowledge of such things was never great and what I did know is probably long forgotten but in theory it’s possible, not sure I’d rely on it.

We are still aware that some of you still cannot login. We understand you're frustration and appreciate your patience. We are still working on a fix of which an ETA should be either tomorrow or Tuesday.

Once again, really sorry for the inconvenience.

That’s your choice TJ.

You've got to love the care and support you get on here. There is another choice; ditching the sorry mess.

Am I supposed to take him tea and biscuits?

Perhaps find a way to make people confident that the tool will have no unforeseen consequences, has been tested in a range of environments etc.

Ta for the biccies Drac.,  Nice cup of tea as well.  *slurps*

I do get that some folk have come over as overly precious on the various update threads.  Personally if I were in Drac or Cougars shoes I very much doubt I would have been as patient so I have zero issue with their posts

You didn’t TJ, a tool has been offered to fix this, you don’t want to use it that’s your choice and then in come the naysayers.

Nice biccies tho - chocolate even .  *dunks*

You’re welcome.

A quick suggestion...

and then in come the naysayers.

Take a read

https://www.mycustomer.com/experience/engagement/when-disaster-strikes-how-do-you-regain-customer-trust

https://theprmg.com/blog/rebuilding-customer-trust/

https://www.agencyvault.com/blog/how-to-regain-your-client-s-trust-after-you-ve-messed-up

Dismissing people as naysayers without doing anything to provide reassurance or explanation is counter productive

I fixed the problem by buying a new phone...

(expects posts about us not being customers, the examples above using words like crisis etc. and generally ignoring the advice)

Another tiny nail in the forum coffin. One of the criticisms of this site is the rather narrow membership group - the atypical IT consultant/audi driver. The forum needs variety and it needs people not wedded to their computer to remain a place worth coming. Quite frankly I value the input, especially on the biking side, from the folk who spend their lives outdoors and are barely IT literate far more than the desk jockeys. I want to read the contributions of people who snack on cookies on their morning ride not those that are aware it is a nerdy bit of IT nomenclature. Sadly it's this group least equipped to get themselves back into the forum. You are going to have to write some very clear and easy to follow instructions, not hidden in the middle of a nerdfest thread and not on a spurious help tab to get these valuable members back. Maybe even email them if you can do that before the GDPR stuff comes in and makes that harder without permission (which they won't be able to give, because they can't log in). Even then if it's more than a couple of clicks you have lost them for good and this place will be poorer for it. Congrats.

Hey, I just opened STW on my Android phone and I'm logged in! Maybe they fixed something or maybe it's just witchcraft, but either way I'm in!

Well this is fun 😖😖😖

One of the criticisms of this site is the rather narrow membership group – the atypical IT consultant/audi driver. The forum needs variety and it needs people not wedded to their computer to remain a place worth coming. Quite frankly I value the input, especially on the biking side, from the folk who spend their lives outdoors and are barely IT literate far more than the desk jockeys. I want to read the contributions of people who snack on cookies on their morning ride not those that are aware it is a nerdy bit of IT nomenclature. Sadly it’s this group least equipped to get themselves back into the forum.

Say what now? I’m pretty certain this forum has about as divers a membership as it’s possible to find! There are plenty involved in engineering, health, management and a bunch of others. I’m not IT and never have been, I was in print pre-press when I became a member, and I’m now moving cars around the country. Perhaps some of the other members might like to comment on this?

IT/Business whatever just taken my gravelcore niche killer for a roll around before cooking some food and having an artisan beer while listening to ambient on 6 music - don't have a car at the moment... but still who's counting

countzero - its very male pale and middleclass

ah gawd don't call them middle class it get's right up their noses, it's the 4 Yorkshire in here

Just about managed to log in via my phone. Nothing doing on the laptop. Have tried deleting cookies but Maurice Moss I am not. Site is such a ballache at the moment. Sorry.

Say what now? I’m pretty certain this forum has about as divers a membership as it’s possible to find!

Two things here.

1) You're absolutely right.  Random example, a little while back someone asked about recommendations for hot-air balloon rides and someone else replied, "well, I'm a balloon pilot and..."  I had two immediate thoughts: firstly we have a balloon pilot on here, how cool; and secondly, of course we have a balloon pilot, this is STW.

2) The vocal 'big hitter' userbase who do most of the posting aren't representative of the forum as a whole.  To give an example here, this is well known as a UK-based MTB forum; anyone care to take a punt at the percentage of STW readers who are from the UK vs the rest of the world?  I'll give a prize to the first person who gets within, say, 5% of the correct answer.

42%

74%

Does that include all the foreign spam posters who keep getting kicked?

But it's not that multicultural, it is very white and fairly middle class

Are you counting the 3,000 russian spambots?

or those pretending to be eleswhere?  I would have thought around 65% uk

Shit.

On the nail.  The UK accounts for 65% of STW's readership.  TJ, PM me your address.

Don't do it TJ.

To be honest I’m not sure I care too much about the broader makeup of the readership in the context of this discussion. It’s the content generators that really matter to the health of the place. The IT competent can handle the vagaries of the site. It needs to be as point and shoot as possible to make as many as possible to want to bother to use it. Those with the most interesting things to say will not always be the geeks (like me) who know how to rid your computer of site specific cookies and cache. Clearly you don't have to be a IT nerd to know what to do, but it helps.

To all that have had trouble logging in recently, try this link - Reset Cookies. This link is also found at the bottom of the login page called 'Troubles logging in?'

This link will clear all singletrackworld.com cookies. This means it will log you out if you are already logged in. This will make sure any old cookies have been removed allowing for the new ones to work as expected.

If you still experience troubles logging in, please contact us here

Nope. Still incognito only on mobile.

Android, chrome.

Ditto.  I've emailed tech.

I've just been looking at my cookies and I may have an idea.

Chrome users: after using the reset link above, try rebooting your device before attempting to log in again.

Shit.

On the nail. The UK accounts for 65% of STW’s readership. TJ, PM me your address.

Rofl

Sorry cougar - too late to edit my post.  Not particularly bothered about a prize - just the glory will do

I’ve just been looking at my cookies and I may have an idea.

Chrome users: after using the reset link above, try rebooting your device before attempting to log in again.

This worked for me.  Manually deleting the cookies myself and rebooting didn't seem to work.

Yup. Seems to work if you reboot after the cookie reset.

Nice one all!

cookie clearance on PC and mob solved all the log in issues, had a nice email chat with that Tom chap about it.

Step 1. Click reset link - Reset

Step 2. Restart browser (or restart the device if you find that easier)

Feedback appreciated on these steps

Step 2. Restart browser (or restart the device if you find that easier)

Chrome does something funky with session cookies - I don't think that merely restarting the browser will work, you need to reboot.

Working here on android/chrome after following link and reboot. Good job done!

I couldn't get in this morning, not sure about over the weekend, I'd not tried, but then it suddenly let me in. Clearing cookies hadn't worked. Have done so now anyway for good luck.

**** me, I'm in. Been so long, I'm not sure what to do next.

Well done somebody

Can log back in on android without having cleared any old cookies

Me too. Well done fellas.

I'm back in too, still out on Firefox (clearing cookies made no difference) but OK on Edge. Aarons's still here, there are drug pushers on the right and some people telling me I have to be over 18 to use their sevices. Oh, and the Ford Focus ST set are revving up the chat forum. Other than that, all good.

Finally back in.

Now where is my compensation?

https://singletrackworld.com/reset-cookies/

Reset link worked on Android Chrome (yay), no need for me to restart. Thanks Tom.

Now seem to be issues with passwords? Ok on my iphone but can’t log in on desktop, keep getting a reCAPTCHA value error message and it doesn’t like my password.

Had something weird on my iPad this morning (was heading off to work so couldn't investigate further). The main forum pages showed me as being logged in - had the "Profile | Messages | Log out" links in the top bar but when I viewed an individual thread it changed to "Register | Log in". Going back to the forum page and it would show me as logged in.

OK on Firefox too now.