[Closed] Can PayPal claim your money back if you are a seller

If he can persuade them it was faulty on arrival, possibly...

Assuming you didn't mention it as being suitable for that particular model, if you can show it would never have worked (relying on the TF Tuned email) then you might be able to argue buyer misuse, but you'd need to show it was in working order when he received it, which might be difficult.

Thanks all very frustrating.

I’m guessing the buyer has to return the shock to me ?

im fairly sure paypal can refund him his money from your account and he can give you negative feedback on ebay
you may be able to sort it out via ebay later, but its a hassle
If he has used it for a purpose for which it was not intended, youll just have to state your case to ebay, and hope they understand

good luck

Apologies for thread hijack, but I've just sold a bike on ebay. EBay say seller has paid but they're holding the money until delivery confirmed as I'm not a regular seller.

Problem is guy wants to collect, so no proof of delivery. Am I being set up for a scam? Are there precautions I can take (get him to sign a receipt or somesuch).

Any thoughts much appreciated

Are there precautions I can take (get him to sign a receipt or somesuch).

Signed receipt and a pic of him with the bike, and perhaps loading into his car?

Hell no! Cancel the sale.

I think on Ebay you can both mark it as collected> If so, just ensure that happens before they take it away.

Are there precautions I can take

Insist on a delivery, to his PayPal address. Nothing else.

Buyer wants to collect? Cash /bank transfer on collection. Nothing else.

How can PayPal refund the money if I don’t have the returned item, buyer could be spinning a yarn and keep the shock.

Yes they can take the money back. They did it to me on a £600 sale of a new Fox 36 a while back.

The buyer was in Austria. He claimed he never received the fork. The Austrian postal service were very slow getting the delivery information to Parcelforce to show proof of delivery. Paypal determined I had reasonable time to produce proof of delivery and refunded the money to the seller.

Paypal and Ebay are very pro buyer so be careful.

I also had over £800 taken back off me when I was scammed. I had withdrawn the money so my PayPal account just went in arrears. I then started being threatened with huge fees unless I put it back in credit.

I've been selling off assorted stuff the last year. Basic rule is tracked and insured postage, to a home address, always and without exception. Add tracking info once it's gone and keep an eye on it arriving. Oh, and keep the receipts for postage - I had someone open a claim in April, for an item they received in Feb (!) via credit card chargeback. And this was despite them leaving feedback for the item. Luckily I had the postage receipt, could evidence the tracking info, showed them the feedback. But usually I would throw any old receipts out, especially when it was two+ months ago and the seller had come out and said how much they loved it etc!

But, even then, they took the £80 out of my paypal account for the duration of their 'investigation'. As a seller you're incredibly exposed to people trying to scam you - even if you do have proof of postage, I have had people claim that it wasn't them signing for it etc etc. Ebay make all the right noises about seller account protections but generally they're not worth a jot.

You might be able to convince eBay with the logic that the current damage to the shock is obvious; the buyer fitted the shock so it clearly wasn't broken at the time it was received. I've never heard of a shock breaking because of accumulated wear, only if it's fitted where it isn't suitable.

Thanks guys, looks like I'm gonna cancel my sale and wang it on Gumtree, cash only!

Sorry to resurrect this but I've been sent a Paypal payment by gift or friends and family whatever it's called now. It's to post a saddle to New Zealand. I haven't worried in the past as I thought there was no recourse for the buyer but this just seems a little dodgy.

He's paid me £70 for the saddle and delivery I only wanted £50 for the saddle and delivery should be just £11 so I come out ahead. He said he couldn't get one over there but I've just found one on Wiggle New Zealand for about £60.

He initially sent a payment for goods and the postal address was in Australia not New Zealand but we chatted and I refunded them that and got him to send the gift instead.

Am I just being paranoid? Anyone been ripped off this way? He does seem slightly more legit than a normal scam, actually knowing what he's buying.

What about chargebacks on his credit card?

Sorry that's so rambling.

I spoke to tftuned and they said if the particular shock was fitted to make of bike he had, it was in danger of snapping.

This I do not understand. What was the shock and bike?

As far as I know if he has sent you the money by PayPal gift he has no rights at all. You could hang onto the saddle and he'd have no recourse to paypal or anyone else. Just send it to him and enjoy your dosh.

For the record i spoke to the buyer of my bike, decided to trust him. He collected, told paypal/ebay and money in my account that day. I guess we hear all these stories and its easy to get paranoid, yet the vast majority are normal people. The one to avoid is pay by paypal and then send their own courier to collect. Guess I would have been more cagey if mine was a high value item

lunge
Subscriber
Are there precautions I can take (get him to sign a receipt or somesuch).

Signed receipt and a pic of him with the bike, and perhaps loading into his car?

Dont you lose your cover ask him to bring cash or do bank transfer cancel paypal, if he walks away with your bike he could say not received and paypal would not release monies to you. Of course this might not happen but why leave yourself open.