MegaSack DRAW - This year's winner is user - rgwb
We will be in touch
I have my own company website, set up by one of my In-laws last year.
For some reason, I have rarely been able to receive emails from the website (it has an enquiry form built into the website, which should direct to the company email, and cc my personal email, but isn't doing so).
Anyway, the guy who set up the website is very busy, and keeps forgetting that I am having problems sorting this. It is getting a bit too embarrassing to keep reminding him.
Can anyone here give me some pointers on how to go about this? The site is registered through 34SP, but not hosted by them. I have the account password for 34SP. Can I set up the email with just this info, or do I need some kind of access to the host server? All help very much appreciated!
You don't have access to your own server? Big alarm bells should be ringing 😉
Normally you set up email addresses through your server control panel. There's fancy ways to redirect it via DNS so it's done on a different server or even redirects to a Gmail account, but much easier to just do it on the server.
Thanks Ben. My brother in law has a few websites, and he hosts mine for free. I've never asked for access, to be honest, and I dread to think of the damage I could cause if I did have access!
These are the options I have access to for DNS through the domain registration site. Is it a case of me simply putting my already assigned email address into one of these settings? I am a bit lost.
[img][url= https://farm6.staticflickr.com/5484/13994081619_e6621d8d4f_s.jp g" target="_blank">https://farm6.staticflickr.com/5484/13994081619_e6621d8d4f_s.jp g"/> [/img][/url][url= https://flic.kr/p/njBjVi ]DNS screenshot[/url] by [url= https://www.flickr.com/people/95493147@N08/ ]OrmanCheep[/url], on Flick[/img]
No, you'd need to have a different server that you have email accounts set up on, then use the DNS to redirect the email to that.
Best, if you can, to get the server login details and do it that way.
Ok, thanks. I do have an email address set up on his hosting server (he told it me, so I could get cards printed). He gave me the server details and password to set the email up on a generic webmail app, but the set up has always failed ('cannot connect to server' errors etc). I have received redirected mail to my gmail account in the past from website inquiries, but even this doesn't happen anymore.
I take it I need to manage the DNS records on that screenshot then? Trouble is, I have no idea what any of those records mean, or which ones to change?
With access to the DNS, you can setup new emails. For example you could open a Google Apps account, and point your DNS to that.
What you can't do, is change the address your contact form is sending to. More than likely you will need access to your web hosting for this.
Cheers Butcher. I am happy to have the contact form sent to the email address he set up for me, so I guess I don't want to change that.
If I definitely had the correct username, incoming and outgoing servers and password settings on the webmail app, would I actually need to alter anything on those DNS settings to ensure that the email worked, or are they irrelevant?
Hope that makes sense (and apologies for being such a numpty).
So your personal email and the company one can both receive emails ok (you can check this by just sending an email to them direct rather than through the form)?
If so, sounds like a problem with the form, in that it's either sending the contents to the wrong address or (possibly) that it's going through the wrong mail servers, possibly some that have been flagged as spam sources. Either way, you need someone who (a) has access to to site and (b) can look at the code which takes the contents of the form and (c) can do some troubleshooting to see what the problem is. I wouldn't mess around with your DNS settings, as that may not be the problem, and even if it was, if you don't know what you're doing you could end up "breaking" your email completely!
If your in-law is too busy to help you out and it's becoming awkward, I'd look into paying someone who knows what they're doing to set you up on another host. Would cost some money but you'd get an SLA and not lose customer enquiries. If your in-law is too busy I can't imagine he'd mind you taking it off him.
Edit: are you www.derouge.co.uk? If so, looking at that site shows that the file on your web hosting server which takes what someone types into the form and (should) send it on to your company email address is "thankyou.php": if you can access that it should give an indication of where it is trying to send the email to.
Cheers apj, Yes, that is my website.
I can receive email on my personal gmail, but cannot receive company emails at all (either through the contact form or directly).
I did used to get company emails redirected to my personal gmail, but this stopped about 4 months ago, for some strange reason.
I think I will seek out some professional advice, as you suggest.
Cheers for the help.